Customer Service Team Lead/ Order Processing

Antal International; United Arab Emirates; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading recruitment firm in the United Arab Emirates is seeking an experienced individual to manage customer service operations. Responsibilities include leading the team, handling inquiries, and ensuring high standards of service. Candidates should have a Bachelor's degree and over 5 years of relevant experience, including at least 2 years in a leadership role. Strong communication and organizational skills are essential.

Qualifications

• 5+ years of customer service or operations experience required.
• Minimum 2 years of team leadership experience is necessary.
• Proficient in MS Office; knowledge of CRM or analytics tools preferred.

Responsibilities

• Support daily operations and ensure high standards of customer service.
• Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.
• Monitor team performance and drive continuous improvement.

Skills

Strong communication

Problem-solving

Organizational skills

Education

Bachelor's degree

Tools

MS Office

CRM or analytics tools

Job description

Responsibilities

• Support daily operations and ensure high standards of customer service.

• Lead and guide the customer service team to handle inquiries, orders, and complaints efficiently.

• Coordinate with internal teams and external partners to ensure smooth operations and timely deliveries.

• Monitor team performance, maintain process accuracy, and drive continuous improvement.

• Prepare regular reports, handle escalations, and support system and process enhancements.

• Train, coach, and develop team members to maintain a motivated and high-performing workforce.

Requirements

• Bachelor’s degree with 5+ years of customer service or operations experience.

• Minimum 2 years of team leadership experience.

• Strong communication, problem-solving, and organizational skills.

• Proficient in MS Office; knowledge of CRM or analytics tools preferred.