Quality Manager Customer Service

Peergrowth Consultancy Co.; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A multidisciplinary consultancy firm in Ras Al Khaimah is seeking a Quality Manager for customer experience to lead service excellence initiatives. The ideal candidate should have over 10 years of experience in quality management and project delivery, preferably within consultancy or engineering environments. Strong communication and project management skills are essential. Preference will be given to Arabic-speaking candidates.

Qualifications

• Minimum 10 years of experience in quality management, customer experience or project delivery within consultancy or engineering environments.
• Strong background in multidisciplinary project management and stakeholder engagement.
• Proven expertise in quality frameworks, service excellence models and customer experience strategies.
• Excellent communication, analytical and presentation skills.
• Experience working with government or municipal entities in the UAE is highly desirable.
• Arabic-speaking candidates will be given preference.

Responsibilities

• Lead the design implementation and monitoring of quality frameworks and performance metrics.
• Act as a liaison between senior management and project teams.
• Oversee customer experience improvement projects.
• Conduct service assessments and quality audits.
• Collaborate with engineering, operations, and IT teams.
• Support organizational transformation by fostering a culture of continuous improvement.
• Prepare and present progress reports and performance reviews.

Skills

Typing

Data Entry

Customer Service

Basic Math

Computer Skills

Windows

Banking

Upselling

Pricing

Sanitation

Cash Handling

Stocking

Education

Bachelors degree in Engineering, Quality Management or a related field

Masters degree (advantage)

Job description

Overview

We are seeking a Quality Manager Customer Experience to lead service excellence and quality enhancement initiatives across municipal operations in Ras Al Khaimah. This role is ideal for professionals with a multidisciplinary consultancy background particularly those experienced in engineering quality management and project delivery. The selected candidate will work closely with senior leadership to translate strategic objectives into actionable programs that elevate customer satisfaction and operational efficiency.

Key Responsibilities

• Lead the design implementation and monitoring of quality frameworks and performance metrics to drive service excellence.


• Act as a liaison between senior management and project teams ensuring alignment accountability and effective communication.


• Oversee customer experience improvement projects from concept to execution ensuring measurable impact and stakeholder satisfaction.


• Conduct service assessments feedback analyses and quality audits to identify areas of improvement and recommend actionable solutions.


• Collaborate with engineering operations and IT teams to enhance process efficiency and customer engagement across multiple touchpoints.


• Support organizational transformation by fostering a culture of continuous improvement and customer-centric service delivery.


• Prepare and present progress reports dashboards and performance reviews for executive leadership.

Ideal Candidate Profile

• Bachelors degree in Engineering, Quality Management or a related field; a Masters degree is an advantage.


• Minimum 10 years of experience in quality management, customer experience or project delivery within consultancy or engineering environments.


• Strong background in multidisciplinary project management and stakeholder engagement.


• Proven expertise in quality frameworks, service excellence models and customer experience strategies.


• Excellent communication, analytical and presentation skills.


• Experience working with government or municipal entities in the UAE is highly desirable.


• Arabic-speaking candidates will be given preference.

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full Time

Experience: years

Vacancy: 1