Customer Service Agent

RTC1 Recruitment Services; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global recruitment agency is seeking a Customer Service Agent in Dubai. The role requires coordinating customer orders, managing logistics documentation, and ensuring efficient communication across departments. Candidates must have a Bachelor’s degree and at least 2 years of experience in a relevant sector, with a preference for Arabic-speaking applicants aged 37 and below. Competitive salary and benefits are offered, including an annual flight ticket and bonus.

Benefits

Annual flight ticket for self

Annual bonus

Qualifications

• Open to Arabic speakers, only aged 37 and below.
• At least 2 years of UAE experience in the same role within aluminum/metal/logistics of building materials industry.
• Knowledge of import/export documentation and shipping regulations.

Responsibilities

• Coordinate customer orders, deliveries, and shipment schedules across departments.
• Manage ERP data entry, shipping documentation, and order tracking.
• Follow up with warehouse and purchasing teams on dispatches and ETAs.
• Handle import/export procedures and maintain accurate logistics records.

Skills

Arabic language proficiency

Customer service

ERP systems knowledge

Logistics management

Education

Bachelor’s degree in Management, Customer Service, or related field

Job description

Overview

Position Title: Customer Service Agent

Employment Type: Full Time

Salary: 9K AED all-inclusive depending on experience and qualifications

Benefits: Annual flight ticket for self and annual bonus

Job Location: Dubai, UAE

About the Client: A global supplier of sustainable aluminium window, door, and façade systems in Dubai.

Job Description

• Coordinate customer orders, deliveries, and shipment schedules across departments.
• Manage ERP data entry, shipping documentation, and order tracking.
• Follow up with warehouse and purchasing teams on dispatches and ETAs.
• Handle import/export procedures and maintain accurate logistics records.

Qualifications

• Open to Arabic speakers, only aged 37 and below
• Bachelor’s degree in Management, Customer Service, or related field
• At least 2 years of UAE experience in the same role within aluminum / metal / logistics of building materials industry
• Knowledge of ERP systems, import/export documentation, and shipping regulations.