Customer Service Agent

Aemitti; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider in Dubai is seeking a Customer Service Manager to lead a dedicated team. You will ensure timely communication with clients and oversee service delivery. The ideal candidate has at least three years of managerial experience, exceptional communication skills, and a passion for customer care. This position requires flexibility in working hours and a strong commitment to quality service.

Benefits

Opportunities for career development and training

Supportive work culture

Qualifications

• Minimum 3 years’ customer service experience in an English-speaking environment.
• At least 3 years in a supervisory or managerial role.
• Strong communication, planning, and leadership skills.
• C1 English language level or equivalent.
• Willingness to work flexible shifts including nights and weekends.

Responsibilities

• Ensure timely response to all client and care worker queries.
• Monitor electronic call systems and ensure shifts are confirmed.
• Manage complaints and safeguarding concerns professionally.
• Support wider care teams with admin and coordination tasks.

Skills

Communication Skills

Problem-Solving

Technical Proficiency

Time Management

Empathy

Job description

Join Aemitti as a Customer Service Manager

Location: Dubai

Salary: 5,981.28 Emirati Dirham per month Approx. (Exchange rate & experience considered)

Hours: Rotational shifts including days, nights, and weekends (Full flexibility required)

About Us

We are launching an exciting new venture and are currently seeking an experienced Customer Service Representative to join our dynamic team in our brand-new, luxurious office in Dubai. In this role, you will support a UK-based client with over 30 years of outstanding service as a care provider. Your contribution will be key in upholding the exceptional standards that our client has built their reputation on.

At Aemitti, we place people at the heart of everything we do. We believe that exceptional customer service begins with a genuine commitment to care and quality. If you’re passionate about delivering high standards, thrive in a fast-paced environment, and are motivated by the opportunity to make a real difference, then we would love to have you on our team.

About the Role

As a Customer Service representative, you will be part of a dedicated team of nine Customer Service Administrators, acting as the first point of contact for our clients. Your mission? Ensure every shift is confirmed, every call is answered, and every client feels valued and supported.

You will be responsible for overseeing daily operations, monitoring service delivery, and coaching your team to consistently provide compassionate, solution-focused support. Your leadership will be key in delivering a seamless experience for all clients.

As the first voice people hear when contacting Aemitti, we’re looking for someone with a clear, confident English accent and exceptional interpersonal skills. You’ll need to be warm, professional, and able to build trust from the very first interaction.

Key Responsibilities:

• Ensure timely response to all client and care worker queries
• Monitor electronic call systems and ensure shifts are confirmed
• Manage complaints and safeguarding concerns professionally
• Support wider care teams with admin and coordination tasks

Why Join Aemitti?

• Be part of a team that truly values integrity, compassion, and excellence
• Opportunities for career development and training
• Supportive work culture that values your voice and ideas

Ready to Lead with Compassion?

If you' have a passion for customer care and making a real impact, we’d love to hear from you!

What We’re Looking For:

✔ Minimum 3 years’ customer service experience (English-speaking environment essential)

✔ At least 3 years in a supervisory or managerial role

✔ Strong communication, planning, and leadership skills

✔ Passion for supporting vulnerable people and delivering top-tier service

✔ C1 English language level or equivalent

✔ Calm under pressure and highly organised

✔ Willingness to work flexible shifts including nights and weekends

Desirable: Experience in the care sector

Skills

• Communication Skills: Essential for effectively conveying information and addressing customer inquiries, ensuring clarity and understanding in all interactions.
• Problem-Solving: Critical for identifying issues and developing solutions quickly, enhancing customer satisfaction and loyalty.
• Technical Proficiency: Familiarity with CRM software and other digital tools is vital for documenting interactions and managing customer relationships efficiently.
• Time Management: Important for balancing multiple customer inquiries and tasks, ensuring timely responses and high service quality.
• Empathy: The ability to understand and relate to customer emotions, fostering a supportive environment that encourages open communication and trust.