Customer Service jobs in United Arab Emirates

Job Description - Server | Waldorf Astoria Dubai Palm Jumeirah

Job Description

HOT0BWZ5

Waldorf Astoria The Palm Palm Jumeirah Road Crescent East Dubai Aa01

• Provide guests with food and drinks in an efficient manner and according to proper procedure and bar regulations.
• Manage an efficiently operated bar shift in accordance with agreed standards and regulations.
• Gain knowledge in all areas of bar supervision and be ready to explain and recommend food and drink contents.
• Ensure all tables receive their drinks and food as requested.
• Maintain the cleanliness of all equipment used during shifts and of the bar and stores to Health, Safety and Hygiene standards.
• Maintain complete awareness of all drink and food menus and be ready to explain and recommend menu items.
• Complete before/after service mise en place to the correct standard.
• Comply with Company Health & Safety, and Fire Regulations and procedures.
• Adhere to the Company disciplinary policy when necessary.
• Maximize revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques.
• Demonstrate thorough knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge.
• Meet or exceed the monthly drink profit margin target.

• A warm personality, attentive and smartly presentable
• Ability to listen and respond to demanding guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure

It would be advantageous in this position to have luxury hospitality experience in a similar role and a passion for delivering exceptional levels of guest service.

What will it be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing team members are at the heart of it all.