Emiratization Guest Relations Officer Abu Dhabi Cluster

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 40,000 - 50,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a guest service representative to welcome guests, manage queries, and enhance customer satisfaction. Candidates must be Emirati National, fluent in Arabic, and possess at least one year of customer service experience. Strong communication and organizational skills are essential for this bustling environment.

Benefits

Competitive salary package

Air tickets

Work-life balance

Qualifications

• Minimum of one year experience in customer service.
• Emirati National.
• Arabic language – speaking, writing and reading required.

Responsibilities

• Greet and welcome guests, providing information about promotions and activities.
• Drive online name mentions and promote customer feedback.
• Carry out general office duties to ensure smooth reception operation.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Ability to provide exceptional customer service

Tools

Opera (PMS)

Job description

Overview

Your passion and energy will be infectious as you welcome our guests and support them through their journey while staying in Premier Inn. Your natural down-to-earth manner will help you manage guest expectations in a fast and busy environment. With a keen eye for detail you will ensure procedures are followed step by step.

Responsibilities

• Greet and welcome guests, visitors, and suppliers; answer telephone calls; provide a warm, timely welcome in line with our brand standards.
• Answer guest-related queries and provide information about promotions, room prices, activities and events in the surrounding area to ensure accurate information for guests.
• Identify corporate leads and build long-term relationships.
• Drive online name mentions and promote customer feedback.
• Understand online guests’ feedback and explore options for improvement.
• Carry out general office duties including correspondence, emails and filing to ensure the smooth running of the reception area.
• Maintain an appropriate stock of supplies and reception stationery.
• Effectively communicate with all departments on guest requests and complaints for smooth service delivery.
• Ensure the safety of all guests in line with safety procedures and guidelines.

Requirements

• Customer-oriented approach.
• Excellent communication skills.
• Strong attention to detail.
• Flexible, agile and able to work under pressure.
• Ability to work both independently and in a team.
• Proactive and excellent organizational skills.
• Ability to provide exceptional customer service to our guests.

You must have / be

• Arabic language – speaking, writing and reading.
• Have a minimum of one year experience in customer service.
• Knowledge of Opera (PMS) is a plus.
• Emirati National.

Benefits

We offer a competitive salary package, air tickets and hours which offer you a work-life balance. We also have many examples of how those who work with us have grown and developed their careers. If you are committed and driven and want to develop into other areas, we will support you to do this.