Call Center Representative - Multilingual Arabic / English and French Speaker

Tafaseel BPO; Dubai; On-site; AED 91,000 - 129,000; Full time

Job summary

Tafaseel BPO is seeking an Event Support Specialist for a temporary role based in Dubai. The position involves managing inquiries related to events, providing multilingual support, and ensuring an exceptional customer experience for attendees. Candidates must be fluent in Arabic, English, and French, possess strong communication skills, and have a customer-centric attitude. With responsibilities ranging from call management to handling special accommodations, this role is ideal for individuals with a proactive approach to problem-solving and exceptional multitasking abilities.

Qualifications

• Bachelor’s degree is required.
• At least 2 years of customer service or call center experience is necessary.
• Experience in event support or management is an advantage.

Responsibilities

• Answer inquiries about event details and assist with online registration.
• Provide multilingual support in Arabic, English, and French.
• Handle attendee concerns and provide satisfactory resolutions.

Skills

Fluency in Arabic

Fluency in English

Fluency in French

Communication skills

Problem-solving skills

Multitasking ability

Attention to detail

Customer-centric attitude

Cultural awareness

Technical proficiency

Education

Bachelor’s degree

Tools

CRM systems

Event registration platforms

Basic office software

Job description

Job Details

• Job Type: Temporary
• Visa Status: Own Visa

Key Responsibilities

1. Call Management:
   • Answer inquiries related to event details, including location and general topics.
   • Assist with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
   • Offer guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
   • Handle requests for special accommodations, such as accessibility needs or dietary restrictions.
   • Address attendee concerns or complaints promptly, ensuring satisfactory resolution.
   • Make reminder calls to registered attendees to confirm attendance and provide last-minute event details.
   • Promote additional event features or services, such as workshops, networking sessions, and merchandise.
   • Conduct follow-up calls to gather feedback on the event experience, focusing on session content, speaker quality, and overall satisfaction.
2. Multilingual Support:
   • Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
   • Ensure all communications are culturally appropriate and sensitive, respecting the needs of international attendees.

Key Skills & Qualifications

• Fluency in Arabic, English, and French (written and spoken) is essential.
• Must have your own visa.
• Excellent communication skills: Ability to articulate information clearly and professionally to all levels of customers.
• Problem-solving skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction.
• Multitasking ability: Handle multiple inquiries simultaneously while maintaining high service standards.
• Attention to detail: Ensure accurate information and follow-up on all queries.
• Customer-centric attitude: Focused on delivering an outstanding customer experience at all touchpoints.
• Cultural awareness: Understand and respect the diverse backgrounds of attendees.
• Technical proficiency: Comfortable using CRM systems, event registration platforms, and basic office software.

Education & Experience

• Bachelor’s degree.
• At least 2 years of customer service or call center experience.
• Experience in event support or management is an advantage.