Receptionist - Abu Dhabi Airport Business Park

Premier Inn Hotels LLC; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Abu Dhabi is seeking a motivated Hotel Receptionist to provide an exceptional guest experience. In this role, you will manage check-ins, handle guest inquiries, and ensure smooth operation at the front office. The position requires a proactive individual with strong communication skills and at least one year of relevant experience. Join a company that values growth, offers competitive benefits, and fosters a supportive work environment.

Benefits

Competitive salary package

Accommodation and transportation

Medical insurance (including dental)

Career development opportunities

Qualifications

• Minimum one year of experience as a Hotel Receptionist in the Front Office department.
• Fluency in Arabic (speaking, reading, and writing).

Responsibilities

• Greet and welcome guests, answer queries, and handle check-ins and check-outs.
• Ensure payments are processed according to cash handling procedures.
• Communicate effectively with all departments regarding guest requests and complaints.

Skills

Customer-oriented approach

Excellent communication skills

Strong attention to detail

Proactive with excellent organizational skills

Ability to provide exceptional customer service

Tools

Opera PMS

Job description

Your passion and energy will be infectious as you welcome our guests and support them through their check-in and check-out procedures. Your natural down-to-earth manner will help manage guest expectations in a fast-paced and busy environment. With a keen eye for detail, you will ensure all procedures are followed meticulously. Managing payments will become second nature, supported by excellent data entry skills to ensure accurate reports.

Main responsibilities include:

• Greet and welcome guests, visitors, and suppliers; answer telephone calls, providing a warm and timely welcome in line with our brand standards.
• Answer guest-related queries and provide information on promotions, room prices, activities, and events in the surrounding area to ensure accurate guest information.
• Ensure payments are processed according to cash handling procedures and handle reservations and cancellations accurately and efficiently.
• Identify corporate leads and build long-term relationships.
• Promote online presence and encourage customer feedback.
• Monitor online guest feedback and explore options for improvement.
• Carry out general office duties, including correspondence, emails, and filing, to ensure the smooth operation of the reception area. Maintain appropriate stock of supplies and stationeries.
• Communicate effectively with all departments regarding guest requests and complaints to ensure smooth service delivery.
• Ensure guest safety in line with safety procedures and guidelines.

Requirements:

• Customer-oriented approach
• Excellent communication skills
• Strong attention to detail
• Flexible, agile, and able to work under pressure
• Ability to work independently and as part of a team
• Proactive with excellent organizational skills
• Ability to provide exceptional customer service

You must have / be:

• Minimum one year of experience as a Hotel Receptionist in the Front Office department
• Knowledge of Opera PMS
• Fluency in Arabic (speaking, reading, and writing)

Benefits:

We offer a competitive salary package, accommodation, transportation, medical insurance (including dental), air tickets, and hours that support work-life balance. We also have a strong culture of growth and development, supporting career progression within our company. At Premier Inn, we value creating a vibrant culture that brings the guest and team experience to life, driven by our core values. We employ passionate individuals who embody these values and prioritize customer satisfaction. We aim to be a place where skills and careers grow rapidly, fostering a supportive and engaging environment for our team. If you're committed, driven, and eager to develop your career, we encourage you to join us. If this sounds like you and you're ready to work in an environment that values and fairly rewards your efforts, please click on the "I'm interested" button and become part of our team!