Telesales Officer (Outsource role) | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading bank in the UAE is seeking a Telesales Officer to participate in tele-calling activities. The role involves enhancing sales, ensuring compliance with bank policies, and providing excellent customer service. Ideal candidates will have previous banking experience and strong communication skills. This position is based in Dubai and offers the opportunity to work in a dynamic team environment.

Qualifications

• Previous banking experience in a similar role is preferred.
• Fair understanding of products and services provided by the bank.
• Understanding of customer relationships.

Responsibilities

• Execute Tele-calling activities assigned to the team.
• Enhance sales and card activation rates.
• Ensure compliance with bank policies and procedures.
• Maintain call quality while interacting with clients.
• Support a team-oriented environment.

Skills

Excellent communication skills

Good problem-solving skills

Customer service skills

Flexibility in dealing with clients

Interpersonal & convincing skills

Basic MS Office skills

Job description

Telesales Officer (Outsource role)

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role : Telesales Officer
Location : Jafza / Dubai

Role Purpose:

Participate in the achievement of Tele-calling activities assigned to the Telesales Unit

Key Accountabilities of the role

• Execute Tele-calling activities as assigned to the team,
• Enhance ENR / Takaful sales, card activation rates, control customer attrition,
• Ensure minimum requirement of calls are made,
• Ensure compliance with bank policies and procedures,
• Ensuring guidelines are adhered to and call quality is maintained while interacting with clients,
• Support an environment oriented to trust, open communication, creative thinking, and cohesive team effort and
• Ensure deliverables are of the right level of service.

Specialist Skills / Technical Knowledge Required for this role:

• Excellent communication skills
• Good problem-solving skills
• Display flexibility in dealing with clients and other team members
• Customer service skills in order to resolve customer complaints

Previous experience required (if any)

• Previous banking experience in similar role
• Fair understanding of product and services provided by the bank
• Understanding of customer relationships
• Good interpersonal & convincing skills
• Basic MS Office skills

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