Customer Service jobs in United Arab Emirates

Who we are Our Hotels We work with some of the most talented and unique individuals in our business who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is after all our people that bring our vision to life. As a member of our Dorchester Collection Family we will support your development by nurturing your personality creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.
Treasured by guests. Cherished by employees. Celebrated worldwide.
Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity.
If you need us to do anything to support you during the recruitment process such as adjustments to how you apply alternative formats of information or adjustments to the assessment process itself please email so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update

2025-5922 Hotel

Rooms - Administrative

Rooms - Ultimate Leaders Program - 2026 Intake

Fixed-term

12 to 18 months

Full time

We are not just a collection of hotels but instead a talented community. A family with a shared passion and commitment to unapologetically love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and submitting your application please let us know if you require any special accommodations during the interview process.

• World-class Development Opportunities and structured learning program
• Experience all the advantages that our full-time employees enjoy at The Lana Dubai Dorchester Collection
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Annual Flight Allowance
• Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

Youll love what you do and take pride in delighting our guests:

• Our Rooms Department Ultimate Leaders will join us for a minimum of 12 months which can be extended to 18 months where they will do rotations in different areas for a period of 3 to 6 months each.
• During their programme our candidates will have a dedicated mentor from the business to support and guide the start of their career with us.
• Throughout the minimum 12 months period our graduates will take part in key leadership training learning about leadership styles feedback personality types and more all to support their development with us.
• Connect with our Senior Leadership team through mentorship from the Executive Committee for networking support and guidance to become a legendary leader.
• Partner with our Learning and Development team for regular 1-2-1 training and workshops to develop you into a highly skilled leader to lead and motivate teams to deliver the ultimate guest experience.
• Work on specific industry and development projects including a personal focus and business focus project.
• Upon successfully finishing the ULP program you may be given the chance to obtain a permanent full-time position within the department at the same property.

The items shared are the essence of a day in the life of a ULP but well make sure you are provided with specifics on how we care for our hotel.

• You are ideally a recent graduate in Hospitality & Tourism (or a related field) with a strong desire to grow and advance in the hospitality industry.
• Our values of Passion Personality Respect Working Together and Creativity guide us each and every day. As a ULP you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• We kindly request that you include a motivational letter along with your updated CV when you submit your application.

United Arab Emirates

Dubai