Kitchens Dispatch Support Lead

talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading food delivery service in Dubai is seeking a Dispatch Operations Supervisor. You will supervise a dispatch team, manage order dispatching, ensure compliance with food safety regulations, and handle issues arising during shifts. The ideal candidate has at least 2 years of experience in dispatch operations, a high school diploma, and proficiency in basic computer applications. Flexible work hours are required.

Qualifications

• At least 2 years of experience in dispatch operations or logistics.
• Willingness to work flexible hours including nights, weekends, and holidays.

Responsibilities

• Ensure techs and internet connections are functioning throughout shifts.
• Supervise and lead the dispatch team, providing training and support.
• Manage the dispatching of orders from partners to riders effectively.
• Resolve delivery issues, coordinating with customers and riders.
• Ensure compliance with food safety regulations and hygiene standards.

Skills

Basic computer application proficiency

Data gathering and analysis skills

Ability to work flexible hours

Education

High School Diploma

Job description

Job Description

Ensures that operations shift checklist is completed as required (opening, mid and closing).

Responsibilities

• Ensure that all techs and internet connection are functioning all throughout the shifts.
• Supervise and lead dispatch team, providing training and support as needed.
• Manage the dispatching of orders from operating partners to riders effectively.
• Resolve issues arising from orders or deliveries and coordinate with the customer, riders, and customer service center.
• Ensure partners comply with existing food safety regulations and maintain high standards of hygiene.
• Accomplish regular food safety checks and audits as per established inspection procedures of the kitchen.
• Ensure accurate and timely communication between customers, riders, and dispatchers.
• Ensure dispatch activities comply with company policies, industry regulations, and safety standards.
• Report to kitchen managers all problems that occur during the shift and rectify them when possible.
• Maintain and manage kitchen performance metrics such as FIR, AVTC, Vendor Delay, Vendor Net Fail.
• Ensure that all kitchen visitors complete visitor questionnaires and health declarations before allowing entry to the kitchen premise.
• Ensure compliance with company policies and industry regulations.

Qualifications

Must Have:

• Proficient in basic computer application.
• At least High School diploma.
• At least 2 years experience in dispatch operations or logistics.
• Proficient in basic data gathering and analysis.
• Ability to work flexible hours, including night, weekends and holidays.

Nice to Have

• Prior experience in cloud kitchen operations.