Customer Service Associate jobs in United States

Job Overview

To lead and drive the Specialty Business in UAE & Oman with full ownership of sales performance, team leadership, and market execution. This role requires a strategic and commercially driven leader with a strong healthcare network, proven team development capabilities, and a track record of exceeding sales targets in specialty care.

Job Responsibilities

Commercial Leadership

- Own and drive the sales strategy to achieve and exceed revenue and market share targets.

- Develop territory action plans aligned with cluster priorities and commercial KPIs.

- Analyze market trends and competitor dynamics to identify growth opportunities.

Team Management

- Lead, coach, and develop a team of Medical Representatives with clear performance goals.

- Build a high-performing and engaged sales force, fostering a culture of accountability, agility, and collaboration.

-Conduct regular field visits and performance reviews to ensure execution excellence.

Stakeholder Engagement

- Build and maintain strong relationships with KOLs, HCPs, and institutional stakeholders in the specialty segments (Neurology, Orthopedics, Pain, Pediatrics, etc.).

- Collaborate closely with the Marketing, Market Access, and Regulatory teams to support launches and ongoing portfolio success.

Operational Excellence

- Ensure optimal coverage and segmentation of territories.

- Lead CRM adoption, data-driven decision-making, and salesreporting compliance.

- Manage budget and resource allocation effectively.

Qualifications

- Bachelor's degree in pharmacy, Life Sciences, or related field (MBA is a plus)

- Minimum 5 years of experience as a sales Manager in the pharmaceutical industry, preferably in specialty care

- Strong network across UAE & Oman healthcare landscape

- Proven track record in driving sales growth, launching specialty products, and team leadership

- High commercial acumen, data orientation, and market insight

- Excellent communication, coaching, and cross-functional collaboration skills

- Fluent in English; Arabic is an asset

- Key Competencies:

- Strategic Thinking

- Leadership & Team Development

- Market & Customer Focus

- Results Orientation

- Adaptability and Agility