Customer Service Associate jobs in United Arab Emirates

ST Style, a premier building material supplier in Sharjah, UAE, is one of the top companies supplying sanitary wares, tiles, and glass partitions across the UAE. We create unique spaces to provide clients with comfort, luxury, and increased efficiency. Renowned for excellence, customer focus, and a dedicated team, we’re trusted both nationally and internationally.

Your Role

As our Indoor Sales and Marketing Executive, you will be responsible for managing sales within the showroom, interacting with both walk-in and existing customers. You will ensure that every customer receives a tailored experience and the best product recommendations based on their needs, providing detailed product information and assisting them throughout the sales process.

Responsibilities

• Greet and engage with customers in the showroom, understanding their needs and providing them with appropriate product recommendations.
• Prepare and present quotations, ensuring the best possible options are provided for every customer.
• Assist in product selection and explain features, benefits, and technical details of sanitary wares, tiles, and glass partitions.
• Maintain and organize showroom displays, ensuring products are well-presented and up-to-date.
• Keep track of stock levels and ensure popular items are always available for customer purchase.
• Report weekly on sales activities, customer feedback, and inventory status.
• Work closely with the external sales team, the management, and other departments to ensure a smooth and efficient customer experience.
• Follow up with customers after sales to ensure satisfaction and address any concerns or queries.
• Participate in weekly internal sales meetings with your colleagues and management to share progress, strategies, and market insights.
• Collaborate with the operations team to ensure timely and accurate product delivery.
• Handle customer queries, complaints, and feedback with a focus on providing excellent customer service.
• Follow up on pending payments from customers as needed.
• Any other task as instructed by management.

Qualifications and Skills

• Fluent in Arabic and has excellent communication skills in English, both verbal and written.
• Valid UAE driving license is not required, but the ability to commute efficiently is preferred.
• Experience in the sanitary wares and tiles supply industry is a plus.
• Excellent communication skills, both verbal and written. Fluency in Arabic is a plus.
• Ability to work in a fast-paced, customer-facing environment.
• Strong organizational skills and attention to detail.

ST Style is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.

If you’re ready to be part of a great team and take on this exciting challenge, apply now! Share your resume and a brief cover letter explaining why you’re the perfect fit for ST Style