Customer Service Representative

MPC Moving Picture Company; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading company in the media industry is seeking a Customer Service representative responsible for managing accounts, processing orders, and providing outstanding customer service. The ideal candidate will have a degree or equivalent diploma and at least three years of relevant experience in customer support. Strong communication, organizational skills, and proficiency in Microsoft Office are essential. The position is based in Dubai, offering a dynamic work environment focused on customer satisfaction and teamwork.

Qualifications

• Degree or equivalent diploma required.
• Three years in Customer Service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills; detail-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems.

Responsibilities

• Manage accounts in terms of order processing, order follow up, pricing integrity.
• Provide telephone customer service regarding the company's services and products.
• Identify customer’s needs and determine appropriate action.
• Negotiate customer product/billing complaints.
• Coordinate with Logistics and Operations on capacity planning.

Skills

Written communication skills

Verbal communication skills

Data entry skills

Organizational skills

Detail-oriented

Follow-up skills

Education

Degree or equivalent diploma

Tools

Microsoft Office

Job description

Company Description

Avery Dennison Corporation (NYSE : AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Job Description

• Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
• Provide telephone customer service regarding the company's services and/or products.
• Identify customer’s needs and determine appropriate action.
• Promote and sell the company’s products or services.
• Investigate and resolve complaints.
• Use a computer system to track questions and answers and to enter and track the status of orders.
• Evaluate and resolve customer complaints professionally and tactfully.
• Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
• Authorize credit memos/refunds within policy and according to established procedures.
• Implement account service strategies.
• Serve as the principal liaison with marketing and sales for assigned customers.
• Implement marketing programs for assigned accounts.
• Support all aspects of service to the customer, including price quotes, quote follow-up, technical and product recommendations, and sample department coordination.
• Initiate and implement initiatives that improve customer service and responsiveness.
• Coordinate with Logistics and Operations on capacity planning and scheduling.
• Champion customer needs and follow up on customer inquiries.
• Provide responsive order management support, including order entry, expediting, and shipment information to customers.
• Proactively communicate supply chain issues and provide alternatives.
• Attend technical training seminars.
• Back-up team members when workload makes this necessary.
• Partner with Inside Sales to assist in achieving sales goals.

Qualifications

• Degree or equivalent diploma required.
• Three years in Customer Service or related experience is a plus.
• Good written, verbal, and telephone communication skills.
• Good data entry and organizational skills; detail-oriented and good follow-up skills.
• Able to effectively manage many priorities and issues.
• Understanding of applicable computer systems, such as Microsoft Office and function-specific software.

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE / M / F / Vet / Disabled. All your information will be kept confidential according to EEO guidelines.