Customer Service Representative

Henkel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A multinational company in Dubai is seeking an experienced individual to manage customer orders and coordinate with internal factories. The ideal candidate will have a Bachelor's degree in business or a related field and at least 5 years of experience in customer service within a multinational organization. Responsibilities include managing order schedules, addressing customer queries, and ensuring timely deliveries. Strong communication and problem-solving skills are essential for this role, which offers a dynamic work environment.

Qualifications

• 5 years of experience in customer service within a multinational organization.
• Demonstrated experience in market research and data analysis.
• Proven track record of managing multiple stakeholders.

Responsibilities

• Coordinate orders between internal factories based on customer requirements.
• Liaise with Finance regarding price discrepancies and billing issues.
• Generate various reports and correspondence as requested.

Skills

Customer service

Problem-solving

Data analysis

Communication

Project management

Education

Bachelor’s degree in business administration or related field

Tools

SAP

Job description

What You’ll Do

• Coordination of orders between internal factories in line with the customer order requirements.
• Working with stakeholders on developing order schedules, outlining tasks, durations, dependencies, and milestones.
• Identifying potential risks and developing mitigation strategies.
• Continuously monitoring and managing risks throughout the project/order lifecycle.
• Liaison for Finance with regards to price discrepancies, collection or credit issues and billing reconciliation.
• Product information, deliveries, order status and inventory levels. Provide guidance where needed.
• Coordination with demanding customers and resolving various order related concerns.
• Primary point of contact for all order related communications. Post sales support and addressal of customer queries.
• Providing regular project/order updates, status reports, and performance metrics.
• Collaborate with sales and product teams to implement customer feedback.
• Generate/compile various reports and correspondence as requested by Management, Sales and Customers.
• Utilize organization’s ERP, SAP to manage projects/orders + material allocations.
• Ensuring organization’s On Time Performance on all orders are not impacted and maintained at 95% and above.
• Basic understanding of financial transactional documents e.g. Letter of Credit (LC)

What makes you a good fit

• Bachelor’s degree in business administration, Economics, Data Analytics, Strategic Management, Engineering, or a related field
• 5 years of experience in customer service within a multinational organization
• Structured problem-solver with a strategic mindset
• Clear and confident communicator who can translate complex analysis into concise, decision-ready insights
• Highly organized, reliable, and effective in a fast-paced, matrixed environment
• Arabic language skills are a plus but not required
• Demonstrated experience in market research, data analysis, and strategic planning with a strong execution focus
• Proven track record of leading strategic initiatives, managing multiple stakeholders, and presenting to senior leadership

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.