Customer Service Agent

STAR SERVICES LLC; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading services provider in the region is seeking a Customer Service Agent to manage customer transactions and coordination with warehouse operations. The ideal candidate should have at least 2 years of experience in distribution and be proficient in MS Word and Excel. Responsibilities include daily transaction input, customer communication, and maintaining an organized inventory system. This role supports operational efficiency and builds strong customer relationships.

Qualifications

• Minimum of 2 years experience in distribution or relevant industry.
• Experience in inventory control.
• Ability to work independently with minimal supervision.

Responsibilities

• Input daily customer transactions accurately.
• Communicate with customers on daily operations.
• Coordinate with warehouse for shipments.

Skills

Communication skills

Inventory control

Proficiency in MS Word

Proficiency in MS Excel

Typing skills

Problem-solving

Education

University Degree or equivalent

Tools

WMS software

Job description

About the job Customer Service Agent

Responsibilities

Customer Service

• Daily Input of customer transactions (Receipts / Orders/ )
• Provides operational reports upon request.
• Caters to special order requests from customers.
• Prepares relevant documentation for transactions.
• Prepares billing breakdown and raises invoices in CFIT monthly.
• Supports team with backing up on other accounts when needed.
• Communicates with customers on daily operations.
• Escalates and aid in resolving operational issues.
• Maintains an organized and accurate system inventory for customers.
• Produces monthly KPI reports to be shared with customers.
• Follows up with customers for invoice approvals.

Relationships

• Coordinates with Warehouse staff to receive and release shipments.
• Maintains excellent working relationship with customers by proactively responding to all enquiries in a courteous and efficient manner.
• Reports customer feedback to management, incl. any signs of dissatisfaction.
• Liaison between customer and warehouse in administration of account.
• Liaison between customer and office regarding invoicing and credit changes.

Clerical

• Provides support with other miscellaneous projects, filing, and research.
• Oversees paperwork associated with orders and maintains corresponding files.
• Maintains a current and accurate procedures manual detailing the desk side processes undertaken to manage accounts.

Qualifications

Education

University Degree or equivalent

Experience

• Minimum 2 years of experience in the distribution department.
• Previous experience in inventory control and/or distribution operation.
• Fully proficient with various software applications (i.e.; MS Word, MS Excel, any WMS).
• Typing 30 wpm.
• 10-key by touch.
• Displays ability to work independently with minimal supervision.
• Proactively communicated and suggests solutions.