Customer Service Associate à Émirats arabes unis

Job Description

Are you a driven sales professional with solid knowledge of the eCommerce landscape in the UAE and Saudi Arabia? If you already have eCommerce experience which you would like to expand by an amazing company where online selling plays a key role in communicating LEGO brand on different eCommerce platforms and creating best in class online shopper experiences - here’s a fantastic opportunity for you to join our eCommerce team in Dubai!

• Develop and implement joint business plans with eCommerce accounts in UAE and Saudi Arabia to deliver growth targets and ensure execution, with focus on Saudi and Qcommerce
• Build and maintain strong relationships with eCommerce customers through effective negotiation and daily management
• Lead annual contractual negotiations with customers, securing favorable trade terms and conditions
• Create and optimize customer trade investment plans, ensuring effective allocation and execution
• Manage order planning for replenishment and new product launches, ensuring alignment with inventory strategies and demand forecasts.
• Actively participate in eCommerce meetings and forums at local and regional levels, fostering collaboration
• Analyze weekly and monthly performance data to extract insights and inform decision-making
• Leverage eCommerce data to enhance customer engagement and drive sales
• Prepare business updates for leadership and contribute to broader market assessments

Play your part in our team succeeding!

This is a fantastic opportunity for a strong Account Manager who is looking for their next step in ecommerce. You will join the LEGO B2B eCommerce Team in MEA BU (Middle East and Africa). A team collaborating across two different offices (Dubai, Johannesburg) to develop the eCommerce business in the region. Within the team you will work closely with Retail Marketing Manager and the E-merchandiser to grow and deliver the joint business plan of eCommerce players.

• Work experience in Key Account Management with focus on eCommerce (ideally coming with FMCG or Consumer electronics industry) in UAE and Saudi Arabia
• Proven sales skills with a history of successful negotiations and relationship management
• Strong commercial savviness and analytical skills to drive business decisions
• Excellent collaboration and remote leadership abilities
• Fluent English language skills (advantage: Arabic language skills)

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

Here is what you can expect:

We offer enhanced paid leave options for those important times.

All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

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