Inside Sales Support Algeria

TT Exchange Rates; Rawdat Al Reef; On-site; AED 70,000 - 90,000; Full time

Job summary

A family-owned company in the Food & Beverage sector is seeking a Sales Support professional based in Abu Dhabi. The ideal candidate will have a bachelor's degree and 3-5 years of experience in a similar role. Key responsibilities include processing samples, preparing quotations, and following up on customer complaints. Excellent communication skills in English and French are essential, along with strong interpersonal and problem-solving abilities. A dynamic attitude and proficiency in Microsoft Office are also required. Join a supportive team that values customer focus and responsibility.

Benefits

Opportunity for internal and external training programs

Friendly and informal company culture

Qualifications

• 3-5 years of experience in sales support/customer service in Food & Beverage.
• Fluent in English and French.
• Dynamic and energetic business attitude.

Responsibilities

• Process samples on time in collaboration with Sales.
• Prepare quotations and contracts quickly.
• Monitor visit reports and opportunities.
• Follow up on customer complaints.

Skills

Interpersonal skills

Organizational skills

Oral and written communication

Customer orientation

Problem solving

Team player

Education

Bachelor's degree in a relevant discipline

Tools

Word

PowerPoint

Excel

Job description

Your Role

• Processing samples on time, taking into account the throughput and delivery times, optimum number of samples and costs, in collaboration with the colleagues responsible in Sales.
• Preparing quotations, contracts, and price agreements quickly in collaboration with Pricing and on the basis of agreed minimum order quantities, bulk prices, extra packaging charges, payment and delivery conditions etc.
• Documenting efficient and effective processes in the company's internal IT systems.
• Continuously updating customer master data.
• Regularly monitoring visit reports, opportunities, contracts, prices, order quantities, batch sizes, delivery packaging, payment and delivery conditions, payment receipts and complaints and preparing corresponding customer-specific evaluations.
• Organizing and supporting internal and external customer visits in consultation with the divisions involved.
• Following up on customer complaints in collaboration with Notification Management and in consultation with the colleagues responsible in Sales and Quality; conducting appropriate communication with the respective customers and implementing suitable measures (e.g. credit notes) in consultation with the line manager and Sales.
• Supporting sales and customers during entire Lead-to-Order process, including Opportunity management and Requests for Information (RFI).
• Fulfilling administrative tasks to support Account Managers, including Forecast entry and update.
• Proactively managing overdues to support cashflow, overdue payments, dispute cases.

Your Profile

• A bachelor degree in a relevant discipline
• 3-5 years of experience in sales support / customer service preferably in the Food & Beverage Industry.
• Strong interpersonal, organizational, oral and written communication skills.
• Fluent in English & French.
• Strong customer orientation, solution-driven.
• Dynamic and energetic business attitude.
• Computer proficient (Word, PowerPoint and Excel)
• Team player with strong customer focus
• Problem solving/Analytical thinking
• This position is only available to Algerian nationals or holders of a valid work permit in Algeria.

• Culture: Friendly and informal atmosphere, family-owned company, flat hierarchies, short communication channels, and helpful colleagues
• Impact: You are an integral part of our business success and make an important contribution to the future of nutrition
• Empowerment: You can fully unleash your potential and have the opportunity to take on responsibilities
• Digitalization: We maintain excellent partnerships with market-leading innovators, allowing you to access and work with state-of-the-art technologies

Optional Benefits

• Döhler Academy: You have the opportunity to continuously develop your education further through internal and external training programs

Equal opportunities for all

We welcome applicants, who are just as diverse as we are - regardless of age, ancestry, disability, ethnic origin, gender, nationality, religion, sexual orientation, social background or any other characteristic protected by applicable laws, regulations and ordinances.