Customer Service Associate jobs in Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

In the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC is a boutique-style sanctuary – ideal for business trips and urban getaways. Stylish and filled with art, this intimate address features just 106 accommodations, including 28 suites. With its iconic location, fresh approach to luxury and legendary personalized service, Four Seasons is sure to exceed the high expectations in the ultra-competitive Dubai market. Successful Four Seasons candidates will be offered a once-in-a-lifetime opportunity rich in personal and professional growth.

1. Greet and welcome guests warmly upon arrival.
2. Manage reservations, table assignments, and walk-in guests efficiently.
3. Answer phone calls and respond to guest inquiries about the restaurant, menu, and reservations.
4. Coordinate with the service and kitchen teams to ensure smooth operations.
5. Maintain an organized reception area, ensuring a professional and inviting atmosphere.
6. Handle guest complaints and special requests with professionalism and care.
7. Assist in managing the waiting list and providing accurate wait time estimates.
8. Ensure compliance with health and safety regulations.

• Previous experience in the same role.
• Strong interpersonal and communication skills.
• Friendly and professional demeanor with a customer-focused attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Experience in front-of-house operations in a restaurant or hospitality setting is a plus.
• Proficiency in reservation software and basic computer skills.

• Work Authorization
• Competitive tax-free salary and service charge
• End of service gratuity
• Free dry cleaning for business attire clothes
• Meals on Duty
• Medical and life insurance
• Paid annual leave and public holidays
• Flight allowance to home country
• Worldwide Complimentary Room Nights with Four Seasons
• Career advancement and international transfer opportunities