Retail Sales Consultant

Travelex Emirates Exchange; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading exchange services provider in Abu Dhabi is seeking a customer service professional. The role focuses on delivering exceptional service, maximizing sales opportunities, and adhering to company policies. Candidates should have retail cash handling experience, good numerical abilities, and strong customer service skills. This position requires teamwork, attention to detail, and flexibility in shifts. An excellent command of English is essential.

Qualifications

• Experience in retail cash handling or banking.
• Strong customer service orientation.
• Ability to work independently and in teams.

Responsibilities

• Deliver excellent customer service and maximize sales opportunities.
• Adhere to the sales process and promotional offers.
• Manage till stocks and achieve individual KPIs.

Skills

Retail cash handling

Customer service skills

Numerical ability

Knowledge of product services

Experience with computer systems

Team collaboration

Attention to detail

Flexibility in working hours

English language skills

Job description

Role purpose

To offer exceptional customer service whilst maximising all sales opportunities.

Key accountabilities

• Deliver excellent customer service
• Follow the sales process in order to maximise sales
• Understand features and benefits of all Travelex product lines
• Use every opportunity to upsell and crosssell
• Recognise the warning signs of questionable transactions and mitigate possible effects of the sale
• Adhere to promotional marketing offers
• Manage till stocks
• Achieve individual KPIs / targets
• Fully investigate overs and shorts (differences) and report
• Adhere to company and location policy and procedures including Audit, Risk, Health & Safety, Security and customer service requirements
• Ensure compliance to legal and corporate requirements
• Maintain high standards of housekeeping and presentation of stores
• Contribute to the success of the team
• Complete training within required timelines

Rolespecific experience and skills

• Retail cash handling and/or banking experience
• Good customer service skills
• Good numerical ability
• Good knowledge of product services and procedures
• Demonstrated experience working with computer systems
• Ability to work independently as well as in a team environment
• Ability to handle routine activities with attention to accuracy and detail
• Flexibility to work different shifts and locations as required
• English language skills

General experience and personal qualities

• Selfaware openminded with a high degree of personal and professional integrity
• The ability to build and manage relationships developing trust and credibility with customers partners peers teams internal and external stakeholders
• A strong record of performance delivery in their area of expertise through increased sales and/or performance against KPIs
• The ability to analyse issues and solve problems
• Drive customer focus in everything we do to gain and retain high quality customers for the long term success of Travelex

Required Experience:

Contract