Customer Service Agent ofertas em Emirados Árabes Unidos

About BLR

BLR WORLD is an award-winning talent consultancy for the culture, entertainment and events sectors, enabling organisations to plan, staff and operate unique permanent and temporary visitor experiences with the very best people.

Our core services are HR Consultancy, Recruitment, Training, and Operations. We find brilliant people, create high performing teams, design environments and training to help them thrive, then manage them seamlessly on the ground. The result? One-of-a-kind experiences delivered by energised and enthusiastic teams, exceeding the highest standards.

BLR WORLD is hiring an Account Manager to oversee our project in Abu Dhabi. This role ensures outstanding educational and interpretative visitor experiences while maintaining a collaborative relationship with client management. The Account Manager will be based in the UAE and serve as the primary liaison between BLR WORLD and the Museum.

This position is a 3-year contract based at the Museum.

• Manage and coordinate museum staffing services, including staffing, ticketing, delivering tours, workshops, and live interpretation across museum spaces.
• Manage shifts and rosters to cover all opening hours, up to 365 days a year.
• Recruitment expected in Q3 2025 with a starting date of November 2025 for training.
• Act as the main point of contact for museum management, ensuring satisfaction and proactive communication to address challenges.

• Ensure accurate and timely payroll data submission.
• Provide reports on staffing performance, attendance, visitor feedback, and operational outcomes.
• Report daily, weekly, monthly and annually on staff performance and satisfaction.
• Conduct weekly on-site meetings for the first 3 months; frequency may reduce thereafter.
• Work closely with the BLR WORLD team to respond and meet client expectations.

• Oversee staff performance and professional growth.
• Collaborate with the Training Manager to assess and address training needs.
• Foster a professional, inclusive, and engaging team culture.

• Establish and evaluate key performance indicators (KPIs).
• Be responsible for collecting and reporting visitor feedback and operational data.

• Ensure operations comply with museum policies, safety standards, and cultural sensitivities.
• Maintain accurate records of staffing schedules, training, and performance evaluations.
• Compiling reports for the client and internally on a weekly, monthly and quarterly basis.

• Expertise in staff scheduling and rostering, resource allocation, and reporting.
• Strong understanding of museum education and visitor engagement.
• Proficiency in Microsoft Office and workforce management software.
• Experience in educator training and development.

• Leadership and team management skills.
• Strong interpersonal and communication abilities.
• Problem-solving and adaptability in diverse environments.
• Organizational skills for seamless daily operations.

• Bachelor’s degree in Business Management, Hospitality, or a related field.
• Experience in account management, project management, museum education, or cultural program operations.
• Experience working in the UAE.
• Proficiency in English; Arabic is a plus.

BLR WORLD delivers tailored staffing solutions for prestigious cultural institutions. Join us to contribute to the success of the Museum and enhance visitor engagement through world-class museum education services.