Customer Service Agent jobs in United Arab Emirates

Summary

As a Resort Host at Banyan Tree you are the embodiment of our brands holistic philosophyoffering serenity warmth and thoughtful hospitality from the moment our guests arrive until their peaceful departure. You create a seamless and intuitive guest journey grounded in mindfulness well-being and the genuine care that defines luxury hospitality.

Key Responsibilities:

• Embody Banyan Trees wellness-inspired service culture in every interaction ensuring a sense of calm and connection throughout the guest journey.

• Offer a gracious welcome and heartfelt farewell using the guests name with warmth and authenticity.

• Maintain a poised and attentive presence at the Reception Desk intuitively anticipating guest needs.

• Serve as a brand ambassador delivering an elegant first impression and nurturing lasting memories.

• Foster a serene and harmonious front-of-house environment through attentive listening and personalized service.

• Conduct wellness-driven courtesy calls ensuring each guests comfort and peace of mind throughout their stay.

• Maintain accurate and thoughtfully curated guest profiles respecting preferences and wellness goals.

• Encourage enrollment in Accor Live Limitless (ALL) gently guiding guests toward enriched experiences and exclusive benefits.

• Remain informed about the resorts wellness offerings dining local experiences and cultural events serving as a knowledgeable guide.

• Uphold our commitment to safety integrity and well-being through adherence to Banyan Trees Code of Ethics and health protocols.

• Ensure seamless credit checks and administrative tasks with discretion and precision.

• Support and inspire the guest services team to deliver calm meaningful moments of hospitality.

Qualifications :

Experience/Certificates/Education

• 2 years minimum experience in a similar capacity within an ultra-luxury hospitality environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information :

• We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.

Remote Work :

No

Employment Type :

Full-time