Customer Service Agent jobs in France

· Establish, develop, and maintain positive business and customer relationships.

· Provide information, quotes, and order assistance to customers over the phone, email, WhatsApp, etc.

· Sell products using solid arguments to existing and prospective customers.

· Identify customer needs, understand their problems, and recommend the right parts using the help of parts catalogs.

· Upsell and cross-sell related parts and accessories, promoting specials and warranties.

· Monitor inventory levels and report to the purchasing department when inventory falls below threshold levels.

· Handle cash, credit, and check payments, following company policies for refunds and exchanges.

· Develop rapport with customers to encourage repeat business and referrals.

· Maintain good relationships with other departments within the company.

· Achieve agreed-upon sales targets and outcomes within schedule.

· Analyze worn or damaged parts to pinpoint the correct replacements.

· Carefully analyze returns from customers and work with the relevant department to manage the return process effectively.

· Keep the parts department clean, organized, and presentable.

· Stay updated on automotive parts, their applications, and compatibility with different vehicles.

· Good knowledge of computer inventory and invoicing systems.

· Excellent selling, communication, and negotiation skills.

· Highly motivated and target-driven with a proven track record in purchasing.

· Strong prioritizing, time management, and organizational skills.

· Strong knowledge about German automotive brands.

· Ability to identify replacement and substitute part numbers for major German brands.

· Stay updated on automotive parts, their applications, and compatibility with different vehicles.

· Ability to find parts within the inventory or source them from external suppliers if needed.

· Ability to distinguish and identify automotive parts.

· Adequate knowledge about major parts vendors within the country.

· Strong knowledge about fast-moving parts within the industry.

· Effective knowledge of various brands in the current German automotive industry.

25 - 40

Indian, Sri Lankan, Pakistani

Min 5 years overall experience; 3 years GCC experience.