Technical- Customer Support

Splash Software; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading software support company is seeking a Technical Support professional to assist clients in navigating technical challenges. The role involves providing high-quality troubleshooting, managing support tickets, and ensuring customer satisfaction. The ideal candidate will have proven experience in a software service environment, strong problem-solving skills, and the ability to work effectively in a team. This position is based in Dubai, with flexible working hours to support 24/7 operations.

Qualifications

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Ability to work effectively in a team and adapt to rotating shifts.

Responsibilities

• Provide technical support to B2B/B2C clients ensuring high-quality service delivery.
• Accompany clients through the service integration process offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.

Skills

Technical support

Excellent communication skills

Problem-solving

Teamwork

Fluent in English

Tools

Ticketing system

Microsoft Office

Job description

Overview:

Join our team as a Technical Support and play a vital role in assisting our clients with their technical this position you will provide expert troubleshooting resolve technical issues and ensure our customers experience seamless support. Were looking for someone with strong technical knowledge excellent communication skills and a commitment to customer satisfaction. If youre ready to make a difference and support clients in navigating technical challenges this is the role for you.

Key Responsibilities:

• Provide technical support to B2B/B2C clients ensuring high-quality service delivery.
• Accompany clients through the service integration process offering guidance and assistance.
• Monitor service status post-integration and address any client queries or issues.
• Efficiently manage support tickets using our ticketing system.
• Utilize Microsoft Office tools proficiently to document report and resolve issues.
• Work in rotating shifts including nights and weekends to ensure 24/7 support availability.

Qualifications:

• Proven experience in supporting B2B/B2C clients in a software service environment.
• Strong expertise in using ticketing systems for issue tracking and resolution.
• Solid understanding and experience in software support for businesses.
• Proficiency in Microsoft Office tools.
• Excellent problem-solving and communication skills.
• Ability to work effectively in a team and adapt to rotating shifts.

Required Skills & Qualifications:

• Language Proficiency: Fluent in English both written and verbal.
• Technical Acumen: Intermediate knowledge of HTTP API/Socket connection.
• Background: Prior experience as a developer or in a related technical role.
• Problem-Solving: Ability to diagnose and troubleshoot technical issues effectively.
• Communication: Excellent interpersonal skills with the ability to explain complex technical topics in an understandable manner.

About the Role:

• Location: Dubai Business Bay.
• Working Time: The working hours are flexible for 24 hours operations