Customer Service Advisor jobs in United States

Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are looking to hire a dynamic and energetic Sales Executive to join our team. This role is crucial in driving Foodics’ growth by sourcing, closing, and actively maximizing revenue from new and existing partners, particularly focusing on selling our SaaS software to restaurants. The Sales Executive will play a pivotal role in expanding our international reach and boosting collaboration with digital third-party integration apps. If you are passionate about sales, technology, and thrive in a fast-paced environment, we want to hear from you!

What You will Do

• Achieve Targets: Maintain a high closing ratio on qualified leads. Meet and exceed daily, weekly, and monthly KPIs to hit sales targets.
• Lead Generation and Acquisition: Generate new leads by leveraging digital marketing campaigns and participating in industry networking events. Convert demo sessions into confirmed sales.
• Relationship Management: Establish relationships with new strategic partners and maintain positive business relationships with existing and potential partners to ensure future sales.
• CRM Proficiency: Use CRM systems to follow up on projects and cases related to customers, ensuring meticulous tracking and reporting of sales activities.
• Data-Driven Approach: Leverage data and CRM insights to inform sales strategies and optimize performance.
• Pipeline Generation: Proven ability to generate a sales pipeline that is four times the monthly quota.
• Skill Development: Complete all scheduled training sessions on new product features and advanced sales techniques. Achieve high scores on product knowledge assessments.
• Innovative Mindset: Foster a creative and dynamic startup attitude, contributing innovative ideas to drive business growth.

What Are We Looking For

• Educational Background: BS/BA degree in Business, Information Technology, Computer Science, or a related field.
• Sales Experience: 2-3 years of direct sales experience in Information Technology, FMCG, Software, or SaaS industries is preferred. Talented fresh graduates with a passion for SaaS sales will also be considered.
• Analytical Skills: Strong analytical and problem-solving abilities.
• Communication Skills: Excellent communication skills in English and Arabic. Fluency in other languages is a plus.
• Mobility: Valid driver’s license and access to a personal car, with a willingness to conduct fieldwork.
• Independence: Self-starter with the ability to work independently across functional groups and manage multiple initiatives simultaneously.
• Adaptability: Flexibility to thrive in a fast-paced and evolving environment.
• Passion: Enthusiasm for technology and being part of a fast-growing SaaS company.

Who Will Excel

• Previous experience in the SaaS, technology, or F&B industry.
• A proactive approach with a track record of exceeding sales targets.
• A collaborative team player with a passion for driving growth and innovation.
• Restaurant operations experience is a plus.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.