Front Office Host – Elevate Guest Experience & Growth

The Lana; United Arab Emirates; On-site; AED 60,000 - 80,000; Full time

Job summary

A luxury hotel in Dubai seeks a dedicated Front Office Agent to ensure an exceptional guest experience. The ideal candidate will have a passion for service, experience in Front Desk or Guest Relations, and the ability to communicate effectively in English. The role involves acting as a hotel ambassador, building relationships with guests, and supporting the hotel's values of empathy and creativity. Competitive benefits are offered including private medical insurance and complimentary stays.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Private Medical Insurance

Life Insurance

Flight Allowance

Shared Company Accommodation

Company provided transportation

Uniform provided with complimentary laundry

Service Charge

Qualifications

• High empathy and guest centricity is essential.
• Previous experience in Front Desk or Guest Relations.
• Ability to communicate fluently in English.

Responsibilities

• Act as a hotel ambassador for guests.
• Create meaningful relationships and connections with guests.
• Ensure a positive guest experience through communication.

Skills

Guest centricity

Communication

Empathy

Problem-solving

Cultural awareness

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

A luxury hotel in Dubai seeks a dedicated Front Office Agent to ensure an exceptional guest experience. The ideal candidate will have a passion for service, experience in Front Desk or Guest Relations, and the ability to communicate effectively in English. The role involves acting as a hotel ambassador, building relationships with guests, and supporting the hotel's values of empathy and creativity. Competitive benefits are offered including private medical insurance and complimentary stays.