Front Desk Host: Elevate Guest Experience

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Guest Service Agent in Dubai to provide exceptional reception services for guests from check-in to check-out. The ideal candidate will have previous customer service experience, excellent communication skills, and a commitment to high-quality hospitality. Responsibilities include managing guest inquiries, assisting with check-in/out processes, and ensuring compliance with hotel standards and procedures.

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide exceptional reception services for guests.
• Handle guest queries in a timely and efficient manner.
• Ensure an efficient check-in/out process and complete audits.
• Maintain hotel security and comply with health regulations.

Skills

Customer service

Communication skills

Attention to detail

IT proficiency

Multi-tasking

Job description

A leading global hospitality company is seeking a Guest Service Agent in Dubai to provide exceptional reception services for guests from check-in to check-out. The ideal candidate will have previous customer service experience, excellent communication skills, and a commitment to high-quality hospitality. Responsibilities include managing guest inquiries, assisting with check-in/out processes, and ensuring compliance with hotel standards and procedures.