Call Center Agent

reeqwest; United Arab Emirates; On-site; AED 35,000 - 50,000; Full time

Job summary

A leading customer service provider in the United Arab Emirates is seeking a dedicated Call Center Agent. Responsibilities include answering calls, resolving customer issues promptly and efficiently, providing product information, and documenting interactions. The ideal candidate should have a Bachelor's degree, excellent English communication skills, and previous experience in customer service. A positive attitude and ability to work in a fast-paced environment are essential.

Qualifications

• Bachelor’s degree in any relevant field.
• Excellent — fluent English speakers.
• Previous experience in a call center or customer service is a must.
• Excellent verbal and written communication skills.
• Strong problem-solving and listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Flexibility to work rotational shifts.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Provide accurate information regarding products and services.
• Resolve customer issues or complaints promptly and effectively.
• Document all customer interactions clearly and accurately.
• Escalate complex issues to the appropriate department.
• Meet daily and monthly performance targets.
• Maintain a positive and professional attitude.
• Follow communication scripts and company guidelines.

Skills

Fluent English

Problem-solving

Listening

Multitasking

Verbal communication

Written communication

Education

Bachelor’s degree in relevant field

Tools

CRM systems

Job description

Job Summary

We are seeking a dedicated and customer-focused Call Center Agent to join the client team. The ideal candidate will handle calls, respond to customer inquiries, provide information about products and services, resolve issues efficiently, and maintain a high level of customer satisfaction.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues or complaints promptly and effectively.
• Document all customer interactions clearly and accurately in the system.
• Escalate complex or unresolved issues to the appropriate department.
• Meet daily and monthly performance targets (e.g., call handling time, customer satisfaction).
• Maintain a positive and professional attitude at all times.
• Follow communication scripts and company guidelines.

Requirements

• Bachelor’s degree in any relevant field.
• Excellent — fluent English speakers.
• Previous experience in a call center or customer service is a must.
• Excellent verbal and written communication skills.
• Strong problem‑solving and listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Basic computer skills and familiarity with CRM systems.
• Flexibility to work rotational shifts.