Call Center Agent

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Call Center Agent to join its team. The successful candidate will handle inbound and outbound calls, provide exemplary customer service, and ensure customer satisfaction. Strong communication and problem-solving skills are essential for this role, wherein you will contribute to maintaining a positive customer experience while meeting performance metrics. Join us to be part of an inspiring hospitality environment.

Qualifications

• Ability to handle a high volume of calls and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Resolve complaints efficiently and escape complex issues when necessary.
• Accurately document interactions and update customer records.

Skills

Excellent communication skills

Problem-solving skills

Multitasking

Empathy

Listening skills

Job description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, you can truly find yourself; they all share a common ambition: to keep innovating and challenging the status‑quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be absolutely yourself. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, for your colleagues and for the planet.

Job Summary

We are looking for a customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, resolve inquiries, and ensure customer satisfaction. If you have strong communication skills, a problem‑solving mindset, and enjoy working in a dynamic environment, we want to hear from you!

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Resolve complaints efficiently and escape complex issues when necessary.
• Maintain a positive and empathetic attitude toward customers.
• Accurately document interactions and update customer records.
• Meet performance metrics, including call handling time and customer satisfaction.
• Follow company policies and call center scripts as required.

Qualifications

• Excellent communication and problem‑solving skills.
• Ability to handle a high volume of calls and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.
• Positive attitude, patience, and strong listening skills.