Empathetic Call Center Agent - High-Volume Support Pro

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel group in the United Arab Emirates is seeking a Call Center Agent to join its team. The successful candidate will handle inbound and outbound calls, provide exemplary customer service, and ensure customer satisfaction. Strong communication and problem-solving skills are essential for this role, wherein you will contribute to maintaining a positive customer experience while meeting performance metrics. Join us to be part of an inspiring hospitality environment.

Qualifications

• Ability to handle a high volume of calls and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.

Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Resolve complaints efficiently and escape complex issues when necessary.
• Accurately document interactions and update customer records.

Skills

Excellent communication skills

Problem-solving skills

Multitasking

Empathy

Listening skills

Job description

A leading hotel group in the United Arab Emirates is seeking a Call Center Agent to join its team. The successful candidate will handle inbound and outbound calls, provide exemplary customer service, and ensure customer satisfaction. Strong communication and problem-solving skills are essential for this role, wherein you will contribute to maintaining a positive customer experience while meeting performance metrics. Join us to be part of an inspiring hospitality environment.