Branch Operations Manager jobs in United States

Our Company

NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorise transactions and manage payment operations with just one integration and one partner.

We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.

By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.

The Role

The Business Operations Manager is a key member of the central Operations team, responsible for overseeing and optimizing core operational functions across settlement, reconciliation, onboarding, and dispute management. This role ensures that business-critical processes run smoothly, efficiently, and in compliance with internal controls and partner expectations. The manager provides cross-functional leadership by aligning daily operational execution with strategic goals, collaborating with teams such as Finance, Compliance, Product, and Customer Success.

In addition to managing BAU activities, the Business Operations Manager is responsible for documenting standard operating procedures, driving continuous improvement initiatives, and proactively identifying operational or technical issues before they impact clients. The ideal candidate will be both detail-oriented and strategic, with the ability to build scalable workflows, solve complex problems, and enable service excellence across Nymcard’s growing footprint.

Main Duties & Responsibilities:

1. Payments Operations & Reconciliation

• Perform daily and weekly load activities across multiple channels (e.g., bank transfer, A2A, card networks) for B2C and B2B clients.
• Ensure accurate daily reconciliation between bank accounts, processing systems, and internal records.
• Monitor settlements and coordinate with Finance to address mismatches or anomalies.
  
  

2. Dispute and Chargeback Management

• Conduct first-level analysis on dispute cases and manage end-to-end case resolution.
• Assign reason codes, log cases on scheme platforms, and follow up through to closure.
• Coordinate with finance and customer support for timely credit to customers.
  
  

3. KYC & Cardholder Onboarding Support

• Assist in onboarding cardholders and troubleshooting ID verification issues.
• Escalate SDK or flagging issues with vendors and follow up for resolution.
• Coordinate manual KYC escalations with the Compliance team and vendors as needed.

4. Cross-Functional Coordination

• Collaborate with Customer Success, Compliance, and Finance to ensure operational readiness and service excellence.
• Support issue resolution, incident triaging, and documentation of recurring pain points.
  Liaise with internal product and external partners to streamline onboarding, support, and settlement processes.
  

Skills & Qualifications:

• Excellent communication skills, both written and orally.
• Strong experience of operations function within payments/financial services industry
• Strong interpersonal, organisational skills and a team player
• You have a positive can-do attitude and a flexible approach
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly

Why Work With Us

At NymCard, it’s not just about technology — it’s about people. We believe a great culture isn’t something you list on a job post, it’s something you experience every day. And that’s exactly what we’ve built here.

We focus on creating an environment where people feel supported, valued, and excited about the work they do. You’ll find opportunities to learn, take ownership of meaningful projects, and see the direct impact of your ideas.

What we offer:

Room to grow. From professional development opportunities to on-the-job learning, we believe in helping our people reach their potential.

Flexibility when you need it. With generous annual leave, casual WFH options, and a team that understands life happens outside of work too, we aim to keep the balance right.

A culture that feels good. No complicated hierarchies, no endless approvals — just candid feedback, open conversations, and a team that genuinely cares.

Celebrating wins together. Whether it’s closing a deal, launching a new feature, or hitting a team milestone, we believe every success deserves to be shared.

If you’re looking for a place where your work matters, your voice is heard, and you can enjoy the journey along the way — we’d love to meet you.