Associate Operations Manager - Leisure & Entertainment

SupportFinity™; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading entertainment operator in the region is hiring an Associate Entertainment Manager in Dubai. This role involves supporting daily operations, leading teams to enhance customer experiences, and ensuring compliance with safety regulations. The ideal candidate will have 4-6 years of experience in operational roles, excellent communication and leadership skills, and a strong ability to solve problems. Join us in a friendly environment where positivity and collaboration thrive.

Qualifications

• 4–6 years in a fast-paced operational environment, including 2 years in a supervisory/managerial role.
• Proven experience in F&B, Customer Service, Retail, or Hospitality.
• Ability to foster a positive work environment.

Responsibilities

• Support daily operations to enhance customer experience.
• Lead, motivate teams and act as a culture ambassador.
• Monitor KPIs and drive continuous improvement.
• Promote safety culture and ensure compliance with regulations.

Skills

Strong oral and written communication

Excellent organizational skills

Leadership skills

Troubleshooting and problem-solving

Cultural awareness

Job description

Majid Al Futtaim | Posted Jan 14, 2026

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Full-time

Dubai

Negotiable

Master (>10 yrs)

BUSINESS INTRODUCTION

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE

Associate Entertainment Manager | MAF Entertainment | Operations

ROLE SUMMARY

The role of the Associate Manager is to support site operations while ensuring that key objectives and procedures are being administered. This role will ensure operational direction while ensuring an optimal customer experience while supporting budget and revenue targets.

ROLE PROFILE

• Operations & Customer Experience: Support daily operations, ensure consistent brand and safety standards, resolve customer issues, enhance customer experience, and maintain high service quality across concepts.
• Leadership & Culture: Lead, motivate, and role-model for teams; build engagement, uphold LEC/MAF culture, and act as a culture ambassador.
• Team Development: Recruit, train, coach, and develop talent; provide continuous feedback; maximize team performance and frontline effectiveness.
• Financial Management: Support budgeting, revenue optimization, P&L targets, cash handling, audits, and cost control (OPEX, COS, EBIDA).
• HSE & Compliance: Promote a strong safety culture, ensure compliance with HSE policies, legal requirements, contracts, and government regulations.
• Stock & Asset Management: Oversee inventory control, stock checks, deliveries, audits, and maintenance of facilities, equipment, and assets.
• Performance & Reporting: Monitor KPIs (NPS, spend per head, OHI, audit scores), identify gaps, elevate issues, and drive continuous improvement.
• Flexibility & Support: Work flexible schedules, support new projects, assist managers with strategic initiatives, and perform ad-hoc duties as required.

REQUIREMENTS

• 4–6 years in a fast‑paced operational environment, including at least 2 years in a supervisory/managerial role within F&B, Customer Service, Retail, or Hospitality, with proven staff supervision and field operations experience.
• Strong oral and written communication abilities.
• Excellent organizational, management, and leadership skills to foster a positive work environment.
• Strong troubleshooting and problem‑solving capabilities.
• Demonstrates high cultural awareness and adaptability.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.