Assistant Operations Manager

Aldar Marinas; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A premium marina service provider in Abu Dhabi is looking for an Administrative Coordinator to oversee marina contracts and member engagement. The role involves ensuring excellent service, maintaining office efficiency, managing documentation, and providing leadership in administrative tasks. Candidates should excel in communication and have strong organizational skills. The position offers a dynamic work environment focused on customer satisfaction and operational excellence.

Qualifications

• Strong organizational skills and attention to detail.
• Proficiency in communication with members and boat owners.
• Ability to oversee administrative processes effectively.

Responsibilities

• Coordinate the administration and marina contracts.
• Engage with marina members to ensure excellent service.
• Maintain office efficiency and cleanliness.
• Oversee reporting measures and update external reports.
• Assist owners with berthing contracts and payments.
• Provide training and leadership to administration personnel.
• Identify areas for facility improvement.

Skills

Team leadership

Excellent communication

Administrative skills

Customer service

Job description

About Us

Aldar Marinas

Gracing the azure waters of Abu Dhabi, Aldar Marinas is a collection of deluxe marinas that have been recognized by experienced yachtsmen as raising the bar for service excellence by offering premium berthing solutions to a vast variety of boats. Ranging from private berthing to commercial and water sports activities, we offer a large selection of berths to choose from, tailored to our members’ preferences. Our vision is to create the ultimate hub for all boating needs and to welcome our members onboard to enjoy a full range of marina services.

Shape Your Career with Aldar Marinas

• A dynamic role coordinating the administration, marina contracts, office administration, berth holder information, efficient filing procedures and other initiatives
• A proactive role to engage with marina members and boat owners in all forms of communication, ensuring that their experience of paying dues and receiving official notification is at a high level
• Organizing and maintaining a high standard of office efficiency, both in hard and soft copies of all documents, ensuring that the administration department is available for auditing on a regular basis
• Ensuring marina office is a welcoming and efficient working environment
• Overseeing filing and all reporting measures, including updating reports to external parties
• Assisting owners and crews with arrival and departures, berthing contracts, payments and other services as they may reasonably request.
• Team leadership, on-job training, scheduling and payroll
• Identifying areas of facility improvement and researching best product/solution to satisfy the required improvement
• Liaising with officials as required (e.g. Security, Coastguard, CID, etc).
• Ensuring the office and marina environment is clean and tidy at all times, and taking whatever action is required to maintain this
• Educating marina users and ensuring they obey the Marina Rules
• Improving and implementing new administrative process
• Responsibility for tracking berth contracts, payments and documentation
• Booking and facilitating events and berthing contracts
• Active involvement in all training programs and learning additional skills.
• Assisting at special events, exhibitions, and promotions, on and off site.
• Assisting the management and other staff in such other matters as may be reasonably required
• Demonstrate and motivate administration personnel to be inspired to be accurate and accountable for their work, however repetitive it may sometimes be.
• Demonstrate and champion great customer service and engaging members to be proactive and relaxed in account settlement.

Equal Opportunity Statement

Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially.