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Front Office Receptionist
Job summary
A luxury hotel in Dubai is seeking a Front Office Receptionist to deliver exceptional guest services in a friendly manner. The ideal candidate will have experience in a similar role, strong communication skills, and proficiency in Microsoft Office Suite. Responsibilities include registering guests, coordinating luggage assistance, and ensuring a warm welcome. This position offers competitive benefits and recognition programs, supporting personal growth in a diverse workplace with a commitment to inclusion.
Benefits
Qualifications
- Proven work experience as a Receptionist or Front Office Representative in a luxury or 5-star hotel.
- Fluency in English and local language.
- Proficient understanding of room operations.
Responsibilities
- Register guests with required details and ensure all amenities are ready.
- Coordinate with Bell desk and Concierge for luggage assistance.
- Check-in/check-out guests according to hotel standards.
Skills
Tools
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.
As a Front Office Receptionist, you will be responsible for delivering exceptional guest services within Front Office areas in a friendly and courteous manner. You will perform all duties efficiently, professionally, and with the highest standards of hospitality always.
- Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP.
- Register all guests with required details and ensure all amenities are in room prior to guest arrival.
- Coordinate with the Bell desk and Concierge to assist guest with luggage upon check-in and checkout.
- Check-in/check-out guests as per Shangri-La standards and procedures.
- Greeting and welcoming guests as soon as they arrive at the reception.
- Have proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment.
- Strong communication skills, both written and verbal, with fluency in English (and local language).
- Is proficient in Microsoft Office Suite and fully understands room operations.
- Must be detail-focused and guest-oriented.
- Enjoy problem solving with a can-do attitude.
- Has strong interpersonal skills, solid written and verbal communication skills.
- Takes pride in being a hotelier and enjoys interacting with people.
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.