Guest Experience Agent – Front Office (5★)

Emaar Hospitality Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A premier hospitality group in Dubai is seeking a Guest Services team member to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have at least 2 years of experience in a 5-star hotel, be detail-oriented, and possess excellent communication skills. This role requires a genuine service personality and the ability to deliver seamless guest services, all while working in a fast-paced and dynamic environment.

Qualifications

• Minimum 2 years of experience in front office in a 5-star hospitality industry.
• Genuine service personality with high emotional intelligence.
• Ability to handle check-in and check-out efficiently.

Responsibilities

• Ensure exceptional guest experiences from check-in to check-out.
• Coach and train on-the-job to elevate service standards.
• Analyze operations and assign resources accordingly.

Skills

Excellent communication skills

Detail-oriented

Customer service

Team player

Education

High school diploma

College degree in Hotel Management or related field

Job description

A premier hospitality group in Dubai is seeking a Guest Services team member to ensure exceptional guest experiences from check-in to check-out. The ideal candidate will have at least 2 years of experience in a 5-star hotel, be detail-oriented, and possess excellent communication skills. This role requires a genuine service personality and the ability to deliver seamless guest services, all while working in a fast-paced and dynamic environment.