Receptionist (European)

M I R A CONSTRUCTION L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury service provider in Dubai seeks an experienced Receptionist to ensure a warm and professional front desk experience for members and guests. Responsibilities include managing check-ins, handling inquiries, and maintaining the CRM system. The ideal candidate should possess a graduate degree, have a minimum of 2 years in a luxury gym environment, and demonstrate exceptional customer service skills. This role is crucial for providing a high standard of hospitality.

Qualifications

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory).
• Additional training in customer service or hospitality is an advantage.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Manage booking schedules for classes and personal training sessions.
• Provide accurate information about gym services and memberships.
• Maintain a consistently high standard of hospitality and guest experience.

Skills

Customer service skills

CRM proficiency

Organizational skills

Communication skills

Professionalism

Education

Graduate degree

Job description

The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

Customer Service

CRM & Administrative Tasks

Facility Support

KEY RESPONSIBILITIES

• Front Desk Operations
• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes, personal training sessions, and facility usage.
• Provide accurate information about gym services, memberships, and facilities.
• Assist members with queries, concerns, and service-related requests.
• Maintain a consistently high standard of hospitality and guest experience.
• Enter and update member information in the CRM system.
• Process new memberships, renewals, and session packages.
• Maintain records, forms, and prepare daily reports.
• Handle cash and card payments when required.
• Ensure the front desk and lobby areas remain clean, organized, and presentable.
• Coordinate with the cleaning team and gym supervisor regarding facility needs.
• Report equipment or facility issues promptly.

QUALIFICATIONS & REQUIREMENTS

Education

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.

Requirements

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory)