Duty Manager - Front Office - Jumeirah Mina Al Salam

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hospitality brand is seeking a Duty Manager for the Front Office Team in the United Arab Emirates. This role involves supervising operations, conducting room inspections, and ensuring exceptional service aligns with company standards. Ideal candidates have 3 to 5 years of experience in guest services and a relevant bachelor's degree. The position offers a supportive environment, comprehensive benefits, and a competitive tax-free salary paid in UAE Dirhams (AED).

Benefits

Supportive work environment

Access to Learning & Development

Opportunities for internal mobility

Colleague discounts worldwide

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Qualifications

• 3 – 5 years of experience in Guest Services or Front Office roles within luxury hospitality.
• Strong knowledge of Front Office operations.
• Ability to manage booking situations including overbooking.

Responsibilities

• Supervise Front Office operations to ensure service standards.
• Conduct room inspections for compliance.
• Coordinate team activities for improved service delivery.

Skills

Guest Services

Public Relations

Front Office Operations

Computer Literacy

Proficient in English

Education

Bachelor’s Degree in Hospitality

Tools

MS Office

Front Office Applications

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Madinat Jumeirah

Set along a two kilometers stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one‑of‑a‑kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An opportunity has arisen for a Duty Manager to join the Front Office Team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You

• 3 – 5 years of experience in Guest Services/Public Relations/Front Office roles within the luxury hospitality industry.
• Bachelor’s Degree of Hospitality or relevant field from an accredited and renowned University.
• Computer literacy with knowledge of MS Office.
• Knowledge of Front office applications.
• Proficient in English or preferred local language.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)