Front Office Agent

Shangri-La Group; Abu Dhabi; On-site; AED 35,000 - 45,000; Full time

Job summary

A leading hospitality company in Abu Dhabi is seeking a Front Office Agent responsible for managing guest check-ins and check-outs while ensuring exceptional service. The ideal candidate should possess strong communication skills, at least 2-3 years of hotel experience, and a Diploma in Hospitality Management. Join a workplace that values personal growth, offers competitive benefits, and fosters a diverse environment where everyone can thrive.

Benefits

Structured learning and development pathways

Competitive benefits and recognition programs

Colleague stay/travel perks

Qualifications

• Positive personality with a strong commitment to guest satisfaction.
• High level of emotional intelligence and guest empathy.
• Calm, composed, and solution-oriented attitude.

Responsibilities

• Handle guest check-ins and check-outs.
• Provide exceptional service throughout guests' stay.
• Assist with inquiries, reservations, and general hotel information.
• Ensure smooth front desk operations.

Skills

Excellent communication and interpersonal skills

Strong multitasking and organizational abilities

Proficiency in hotel systems (PMS)

Attention to detail and accuracy

Strong customer service focus

Education

Diploma in Hospitality Management

Job description

Front Office Agent

Shangri‑La Group | Abu Dhabi, United Arab Emirates

About Us

Find Your Shangri‑La in Shangri‑La.

Traders focus on what matters most: efficient stays, thoughtful essentials, and dependable comfort. Here, efficiency is intelligent and stylish — helping travellers trade up for what truly counts. We create an experience that is both reliable and refined.

For our team, Traders means professionalism with purpose, where every detail is designed with clarity and care. Joining Traders means becoming part of a team that delivers hospitality that is efficient with wisdom, and reliable with character.

Traders Hotel, Qaryat Al Beri, Abu Dhabi offers 301 stylish guestrooms and suites, including 80 exclusive Traders Club rooms. Combining contemporary comfort with warm design, the hotel enjoys a prime location within the Qaryat Al Beri complex alongside Shangri‑La properties, CHI, The Spa, and the Souk.

As a Front Office Agent, you are responsible for handling guest check‑ins, check‑outs, and providing exceptional service throughout their stay. You act as the main point of contact for guests, assisting with inquiries, reservations, and general hotel information. The role focuses on ensuring smooth front desk operations and delivering a warm, professional, and efficient guest experience.

Key Responsibilities

• Excellent communication and interpersonal skills.
• Strong multitasking and organizational abilities.
• Proficiency in hotel systems (PMS) and basic computer skills.
• Attention to detail and accuracy in handling guest information and payments.
• Strong customer service focus with the ability to anticipate guest needs.

About You

• Positive personality with a strong commitment to guest satisfaction and service excellence.
• Strong interpersonal skills and the ability to engage confidently with guests.
• High level of emotional intelligence and guest empathy.
• Attention to detail, especially with guest preferences and follow‑up.
• Calm, composed, and solution‑oriented attitude.
• Knowledge of hotel facilities, services, and local attractions points.
• 2‑3 years’ hotel experience in a similar capacity.
• Diploma in Hospitality Management is required.

Why Join Us

• A workplace that values your passion and supports self‑realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.