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Company Description

At Deloitte, our Purpose is to make an impact that matters for our clients, our people, and society. This is the lens for which our global strategy is set. It unites Deloitte professionals across geographies, businesses, and skills. It makes us better at what we do and how we do it. It enables us to deliver on our promises to stakeholders, while creating the lasting impact we seek.

Harnessing the talent of 450,000+ people located across more than 150 countries and territories, our size and scale puts us in a unique position to help change the world for the better—by bringing together the services we provide, the societal investments we make, and the collaborations we advance through our ecosystems.

Job Description

The role is to ensure the overall health of the network environment.

The position is responsible for overseeing network management—including LAN, WAN, and WLAN—as well as WAFS, F5, and related infrastructure within a dynamic environment. The role also includes handling firewall requests for systems managed by Deloitte Global Technology Services.

The role requires working within a team environment as well as independently with the emphasis on quality. As a senior team member, the role requires a willingness to cross train others when necessary and to work with vendors to integrate solutions or systems.

Qualifications

Experience Required:

• Minimum of three years\' experience as a Senior Network Engineer within an enterprise environment.
• Strong analytical and problem-solving abilities.
• Extensive experience and understanding of Layer 2 protocols, Software Defined Infrastructure, VLAN technologies, GWANs, VPNs, routing concepts, application load balancers, Network Access Control (NAC), wireless networks, network design and implementation, and Cisco secure network solutions (including Cisco ISE, Cisco Spaces, and Catalyst Centre).
• Proficient in working within a Microsoft environment.
• Proven experience in diagnosing and resolving WAN and LAN issues, including wireless networks, within a complex and fast-paced environment.
• Solid understanding of network security risks, vulnerabilities, and attack vectors.
• Working knowledge of network-based intrusions and protocol anomalies.
• Capable of analyzing system growth and providing capacity planning forecasts.
• Responsible for managing and monitoring network security across LAN and WAN endpoints.
• The job entails working standby and after-hours support for networking issues, including using a personal phone to receive alerts and remain contactable by the team and management.
• Experience in cabling management (CAT6, fibre, etc.).
• Responsible for daily maintenance and resolution of assigned service desk calls within agreed SLAs.
• Excellent inter personal skills at different levels within the organization.
• Networking+ (CompTIA certified)
• CCNA
• CCNP (Enterprise)

Desired qualifications:

• CCNP (Security)
• Firewall certification (Checkpoint / Palo Alto an advantage)
• F5 Certifications

Additional Information

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Join us. Shape the future. Win big.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters, employers, recruitment consultants or job placement firms, advertising false job opportunities through email, text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams, here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks, job training, or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information, especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g., government issued numbers or identity documents, passports or passport numbers, bank account statements or numbers, parent\'s data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If you\'re unsure, make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

This advertiser has chosen not to accept applicants from your region.

1

Elandsfontein, Gauteng R450000 - R900000 Y value logistics

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WHAT WE DO

FMT is a Digital Managed Infrastructure Service Provider, delivering connectivity, security, voice, and cloud solutions that are customised, delivered as-a-service, and backed by proactive management and support Our Everything-as-a-Service (XaaS) model helps reduce capital expenditure, simplify IT operations, and support whatever\'s next. Built for Carriers, ISPs, and WISPs: High-performance IP Transit via six major undersea cables: WACS, EASSy, Seacom, Equiano, SAT-3/SAFE, and ACE. Nationwide NLD backbone with diverse, fully redundant routes across SA.

WHO WE SERVE

We partner with ambitious enterprises, telcos, channel partners, and public sector organisations that refuse to stand still. Whether you\'re running multi-site operations, delivering essential services, or scaling a mission-critical environment, we keep you connected, consistent, and ready for what\'s next.

WHAT SETS US APART

We\'re not just tech experts - we\'re people who care. People who get excited about solving real problems. People who take pride in the unseen systems your business depends on. Because your success isn\'t just a metric - it\'s our motivation. At FMT, innovation happens where heart meets expertise. Everything we do is delivered with precision, dedication, and relentless focus - from design to deployment, to long-term support.

About the Role

We are seeking a highly skilled Senior Network Operations Engineer to join our team. The purpose of this role is to design, deploy, maintain, monitor, support, and manage changes across all customer and core services within the company\'s portfolio, such as firewalls, telephony, WAN, and LAN.

In addition, this role is responsible for assisting with new deployments, as well as upgrades, downgrades, and structured change requests on existing services. You will be a key escalation point for Tier 1 and 2 engineers, ensuring issues are resolved quickly and accurately, while also helping to shape improvements that drive stability and customer success.

Key Responsibilities

• Design, deploy, maintain, monitor, support, and manage changes for customer and core services, including firewalls, telephony, WAN, and LAN.
• Take ownership of escalations from Tier 1 and 2 engineers, applying advanced troubleshooting to resolve complex incidents.
• Deliver and assist with new deployments, service activations, upgrades, and downgrades.
• Plan, document, and execute changes under formal change control processes, including risk assessment, stakeholder communication, approval, and rollback planning.
• Proactively monitor systems and communication platforms to identify, investigate, and mitigate issues before they impact customers.
• Work closely with vendors and internal technical teams to resolve critical faults and ensure service continuity.
• Maintain accurate, detailed documentation of troubleshooting, resolutions, deployments, and changes for reference and knowledge sharing.
• Provide regular updates to customers, vendors, and internal stakeholders to ensure transparency and trust.
• Contribute to process and service improvements by identifying recurring issues and implementing long-term solutions.
• Mentor and support Tier 1 and 2 engineers, helping to build technical capability within the team.
• Ensure all customer engagement, calls, tickets, or escalations are handled professionally, courteously, and with urgency.

This advertiser has chosen not to accept applicants from your region.

2

Bryanston, Gauteng R900000 - R1200000 Y MakwaIT

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Purpose of the role

This role is crucial for designing, implementing, and maintaining customer network infrastructure to support organizational growth and technology advancement.

Role and Responsibilities

• Network Design and Implementation: Design and deploy robust networking solutions that meet the business\'s scalability, performance, and security requirements.
• Maintenance and Optimization: Regularly assess network performance, troubleshoot complex network issues, and ensure continuous network availability.
• Security Management: Implement and manage network security tools and protocols, such as firewalls, VPNs, and intrusion detection systems.
• Project Management: Lead network-related projects from conception through to completion, including planning, execution, and resource allocation.
• Capacity Planning: Analyze and predict network growth trends to ensure infrastructure scalability and performance.
• Mentorship and Leadership: Mentor junior network engineers, promoting a culture of continuous learning and development within the team.
• Vendor Management: Negotiate with vendors to procure network hardware and software solutions that align with business objectives
• Documentation and Compliance: Maintain comprehensive documentation for network architectures, configurations, processes, and compliance records.

This advertiser has chosen not to accept applicants from your region.

3

Randburg, Gauteng R250000 - R600000 Y Tracker Connect

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Job category:
Network Administration and Security

Location:
Randburg

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker is seeking an individual to lead the design, implementation, and continuous improvement of a secure, scalable, and high-performing network infrastructure that supports the organization\'s current and future business objectives. This includes providing technical leadership, fostering operational excellence, aligning network strategy with business goals, and ensuring team development, system reliability, and compliance with security and governance standards.

Job Description
Roles and Respinsibilities:

• Design, implement, and maintain secure and resilient network infrastructure (LAN, WAN, SD-WAN, VPN, Wi-Fi
• Ensure high availability and performance of all critical network services.
• Provide day-to-day leadership, mentorship, and technical guidance to network engineers.
• Prepare and document standard operating procedures and protocols.
• Plan and allocate tasks effectively to meet project and operational objectives.
• Oversee resolution of network incidents, outages, and performance issues.
• Ensure adherence to SLAs and effective communication during incidents.
• Implement and maintain network security controls, including firewall rules, segmentation, and access control.
• Collaborate with cybersecurity teams to address vulnerabilities, ensure patching, and support audits.
• Monitor the security of the organization's network from threats originating from inside and outside the organization.
• Track and report on network performance metrics, uptime, and incident trends.
• Identify opportunities for continuous improvement and cost optimization.
• Provide regular updates to IT leadership on network health, risks, and project progress.
• Collaborate with cross-functional teams and vendors to deliver projects on time and within budget. Maintain accurate documentation of network topology, configuration, and assets.
• Evaluate and approve network design changes and upgrades.
• Ensure compliance with internal policies and external regulations (e.g., ISO 27001, GDPR, PCI-DSS).
• Track and report on network performance metrics, uptime, and incident trends.
• Relevant IT Networking and Security Certifications, plus appropriate Diploma

Training

• Strong knowledge of Cisco, Juniper, Fortinet, or similar enterprise networking platforms.
• Experience with routing protocols (BGP, OSPF), switching, VLANs, and QoS.
• Proficiency in firewall configuration and network security best practices.
• Familiarity with cloud networking (AWS, Azure, or GCP).
• Understanding of SD-WAN, VPN technologies, and wireless networks.
• 5–8 years of hands-on networking experience, including 1–2 years in a team lead or senior role.
• Required: CCNA (Cisco Certified Network Associate) or equivalent

Other Requirements

• Willing to work extended hours
• Willing to travel

This advertiser has chosen not to accept applicants from your region.

4

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Main Job Purpose

The IT Network Engineer is responsible for designing, implementing, maintaining, and supporting the companyâ?s network infrastructure. This includes ensuring the integrity of high-availability network infrastructure to provide maximum performance for users and systems. The ideal candidate will be well-versed in network administration and architecture, security best practices, and emerging technologies.

Â

Organogram

Superior 2nd Level: Group Head of IT

Superior: Group IT Network and Security Specialist

This Position: Group IT Network Engineer

Subordinate 1st Level: None

Â

Employment Specification

Education (minimum requirements to perform the job):

School: Grade 12

Post School: None

Job Related:

Microsoft Office Products Suite Competent (requirement)

CompTIA A+ and N+ Certification (requirement)

CompTIA Security+ Certification (advantage)

Cyber Security Related Certification (advantage)

HP/Aruba and/or Ubiquiti Certification (preferred)

CCNA, CCNP or CCNE (advantage)

FortiGate/FortiOS Certification (advantage)

ITIL Foundation (advantage)

In House: In House Induction

Other : Valid Unendorsed Code 08 Drivers License

Experience: At least 5 years IT related experience

Required competencies to meet the job outcomes

Proven experience in a similar role.

Excellent writing, documenting, and communication skills in English.

Presentable to our clients and contractors.

Interpersonal Relationship Skills.

Excellent problem solving and trouble shooting skills.

Excellent planning and follow through of daily activities.

Strong attention to detail.

Ability to work well within a team or alone.

Ability to act quickly in crisis situations and solve problems in stressful situations and under pressure.

Commitment to service delivery, excellent end-user experience and right first-time principles.

Ability to explain technical concepts to inexperienced users.

Time management, self-driven and motivated.

Solid understanding and experience in backup and recovery principles.

Solid UDP/TCP/IP and networking knowledge, inclusive of VLAN, LAN, WLAN and WAN (required).

Linux administration and support skills (advantage).

Solid understanding of network and cybersecurity infrastructure and related best practices.

Hands-on experience with HP/Aruba, Ubiquity and related networking equipment, including configuration and management.

Proficiency with FortiNet devices and related security infrastructure (preferred).

Experience with VoIP systems and familiarity with underlying protocols (advantage).

Working experience with Data Leak Prevention (DLP) technologies and policies (advantage)

Familiarity with international security standards, including ISO 27001 and PCI DSS (advantage).

Experience with firewalls, intrusion detection/prevention systems, and endpoint protection.

Competency with monitoring tools such as PRTG, Wireshark, NESUS or similar.

Understanding VLANs, subnetting, DNS, DHCP, and routing protocols.

Physical Demands

Driver of a light motor vehicle

Will require lifting of networking equipment and working in data centres.

Office-based with occasional travel to remote sites (local and international).

Availability for urgent issues outside of regular hours may be required.

Essential Duties and Responsibilities

All duties take place in accordance with the requirements of the client, Occupational Health and Safety Act and other relevant legislation.Duties include the following:

Improves system performance and end user experience by identifying repetitive problem areas and recommending possible changes or improvements.

Ensure security and privacy compliance of end-user, endpoint, network connectivity and computer systems.

Timeously install and configure appropriate software, hardware, and equipment, according to company specifications and best practise standards, ensuring license compliance.

Custodian of the software asset registers; accurate allocation, license renewals and billing verification.

Provide orientation and guidance to users on how to operate software and computer equipment, walk the customer through the problem-solving process.

Provide general remote and onsite hardware support, that includes troubleshooting through diagnostic techniques and pertinent questions to resolve incidents, requests, and problem tickets successfully.

Ensure all user queries, requests, incidents, related troubleshooting steps and resolutions are captured, validated, and triaged for further processing.

Ensure frequent follow-up, continues and timeous updates on tickets, and feedback through ticketing system, managing all user expectations.

Assign unresolved or more complex incidents and/or requests timeously to the next escalation tier stipulated in the technical support escalation matrix.

Manage the full life cycle of assigned incidents and requests logged on the service desk ticketing system and achieve the set service level agreement KPI.

Maintain and control of all IT inventory (Software and Hardware) assets by providing accurate information when installing, moving, or replacing assets, to update asset registers and inventory lists accordingly.

Maintain and control data centre and security access.

Perform, report, and submit all preventative checklists on all systems as per the stipulated procedures.

Perform proactive monitoring of the ICT infrastructure, by troubleshooting, reporting, escalating, and logging of alerts, and preventative maintenance tasks.

Maintain neat and tidy workspace, data centres, and storerooms.

Maintain confidentiality regarding information being stored, processed, or accessed.

Adapts quickly to changing circumstances, new standards, and requests by company management.

Acts quickly in crisis situations for the company to resume normal operations as soon as possible.

Liaising and working closely with 3rd party vendors, suppliers, and ICT providers for specific requirements.

Contributes to the overall operations of the company by writing, updating, and maintaining internal setup operational procedures.

Create, maintain, and update network architecture, deployment and configuration documentation.

Adhere to and follow the Change Control Process, when doing system or configuration changes.

Analyse, evaluate and propose innovative solutions, modifications, upgrades, or changes to improve and optimise the organisation\u2019s ICT Infrastructure, business requirements and end-user experience.

Troubleshoot and resolve network and last-mile connectivity issues promptly, in line with internal and external service level agreements (SLAs).

Compile and produce timely Root Cause Analysis (RCA) and Incident Reports for network outages or security incidents.

Design, configure, and implement network infrastructure (LAN, WAN, WLAN, VPN/IPSEC, Firewalls, Switches) according to industry networking and security best practices.

Administer and maintain DNS, DHCP, switches, firewalls, and wireless network (WLAN) infrastructure.

Ensure networking and security device configurations are regularly backed up and securely stored.

Participate in disaster recovery planning and execution related to networking.

Perform regular maintenance and upgrades, including service packs, patches, firmware updates and security configurations, to ensure that networking equipment, monitoring software, related ICT equipment and security posture meet compliance standards.

Ensure the organisation\u2019s ICT infrastructure aligns with international security standards.

Accurate, timeous, and neat monthly reports, including but not limited to project progress and timelines. Escalate hurdles or delays affecting delivery to Management timeously.

Responsible for following and adhering to all company policies and procedures.

Other duties as required to ensure the successful operation of the business and services delivered by the IT Department.

Â

This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

Kindly note that should you not hear from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

This advertiser has chosen not to accept applicants from your region.

1

Elandsfontein, Gauteng R450000 - R900000 Y value logistics

Posted today

Job Viewed

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WHAT WE DO

FMT is a Digital Managed Infrastructure Service Provider, delivering connectivity, security, voice, and cloud solutions that are customised, delivered as-a-service, and backed by proactive management and support Our Everything-as-a-Service (XaaS) model helps reduce capital expenditure, simplify IT operations, and support whatever\'s next. Built for Carriers, ISPs, and WISPs: High-performance IP Transit via six major undersea cables: WACS, EASSy, Seacom, Equiano, SAT-3/SAFE, and ACE. Nationwide NLD backbone with diverse, fully redundant routes across SA.

WHO WE SERVE

We partner with ambitious enterprises, telcos, channel partners, and public sector organisations that refuse to stand still. Whether you\'re running multi-site operations, delivering essential services, or scaling a mission-critical environment, we keep you connected, consistent, and ready for what\'s next.

WHAT SETS US APART

We\'re not just tech experts - we\'re people who care. People who get excited about solving real problems. People who take pride in the unseen systems your business depends on. Because your success isn\'t just a metric - it\'s our motivation. At FMT, innovation happens where heart meets expertise. Everything we do is delivered with precision, dedication, and relentless focus - from design to deployment, to long-term support.

About the Role

We are seeking a highly skilled Senior Network Operations Engineer to join our team. The purpose of this role is to design, deploy, maintain, monitor, support, and manage changes across all customer and core services within the company\'s portfolio, such as firewalls, telephony, WAN, and LAN.

In addition, this role is responsible for assisting with new deployments, as well as upgrades, downgrades, and structured change requests on existing services. You will be a key escalation point for Tier 1 and 2 engineers, ensuring issues are resolved quickly and accurately, while also helping to shape improvements that drive stability and customer success.

Key Responsibilities

• Design, deploy, maintain, monitor, support, and manage changes for customer and core services, including firewalls, telephony, WAN, and LAN.
• Take ownership of escalations from Tier 1 and 2 engineers, applying advanced troubleshooting to resolve complex incidents.
• Deliver and assist with new deployments, service activations, upgrades, and downgrades.
• Plan, document, and execute changes under formal change control processes, including risk assessment, stakeholder communication, approval, and rollback planning.
• Proactively monitor systems and communication platforms to identify, investigate, and mitigate issues before they impact customers.
• Work closely with vendors and internal technical teams to resolve critical faults and ensure service continuity.
• Maintain accurate, detailed documentation of troubleshooting, resolutions, deployments, and changes for reference and knowledge sharing.
• Provide regular updates to customers, vendors, and internal stakeholders to ensure transparency and trust.
• Contribute to process and service improvements by identifying recurring issues and implementing long-term solutions.
• Mentor and support Tier 1 and 2 engineers, helping to build technical capability within the team.
• Ensure all customer engagement, calls, tickets, or escalations are handled professionally, courteously, and with urgency.

This advertiser has chosen not to accept applicants from your region.

2

Bryanston, Gauteng R900000 - R1200000 Y MakwaIT

Posted today

Job Viewed

Tap Again To Close

Purpose of the role

This role is crucial for designing, implementing, and maintaining customer network infrastructure to support organizational growth and technology advancement.

Role and Responsibilities

• Network Design and Implementation: Design and deploy robust networking solutions that meet the business\'s scalability, performance, and security requirements.
• Maintenance and Optimization: Regularly assess network performance, troubleshoot complex network issues, and ensure continuous network availability.
• Security Management: Implement and manage network security tools and protocols, such as firewalls, VPNs, and intrusion detection systems.
• Project Management: Lead network-related projects from conception through to completion, including planning, execution, and resource allocation.
• Capacity Planning: Analyze and predict network growth trends to ensure infrastructure scalability and performance.
• Mentorship and Leadership: Mentor junior network engineers, promoting a culture of continuous learning and development within the team.
• Vendor Management: Negotiate with vendors to procure network hardware and software solutions that align with business objectives
• Documentation and Compliance: Maintain comprehensive documentation for network architectures, configurations, processes, and compliance records.

This advertiser has chosen not to accept applicants from your region.

3

Randburg, Gauteng R250000 - R600000 Y Tracker Connect

Posted today

Job Viewed

Tap Again To Close

Job category:
Network Administration and Security

Location:
Randburg

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Introduction
Tracker is seeking an individual to lead the design, implementation, and continuous improvement of a secure, scalable, and high-performing network infrastructure that supports the organization\'s current and future business objectives. This includes providing technical leadership, fostering operational excellence, aligning network strategy with business goals, and ensuring team development, system reliability, and compliance with security and governance standards.

Job Description
Roles and Respinsibilities:

• Design, implement, and maintain secure and resilient network infrastructure (LAN, WAN, SD-WAN, VPN, Wi-Fi
• Ensure high availability and performance of all critical network services.
• Provide day-to-day leadership, mentorship, and technical guidance to network engineers.
• Prepare and document standard operating procedures and protocols.
• Plan and allocate tasks effectively to meet project and operational objectives.
• Oversee resolution of network incidents, outages, and performance issues.
• Ensure adherence to SLAs and effective communication during incidents.
• Implement and maintain network security controls, including firewall rules, segmentation, and access control.
• Collaborate with cybersecurity teams to address vulnerabilities, ensure patching, and support audits.
• Monitor the security of the organization's network from threats originating from inside and outside the organization.
• Track and report on network performance metrics, uptime, and incident trends.
• Identify opportunities for continuous improvement and cost optimization.
• Provide regular updates to IT leadership on network health, risks, and project progress.
• Collaborate with cross-functional teams and vendors to deliver projects on time and within budget. Maintain accurate documentation of network topology, configuration, and assets.
• Evaluate and approve network design changes and upgrades.
• Ensure compliance with internal policies and external regulations (e.g., ISO 27001, GDPR, PCI-DSS).
• Track and report on network performance metrics, uptime, and incident trends.
• Relevant IT Networking and Security Certifications, plus appropriate Diploma

Training

• Strong knowledge of Cisco, Juniper, Fortinet, or similar enterprise networking platforms.
• Experience with routing protocols (BGP, OSPF), switching, VLANs, and QoS.
• Proficiency in firewall configuration and network security best practices.
• Familiarity with cloud networking (AWS, Azure, or GCP).
• Understanding of SD-WAN, VPN technologies, and wireless networks.
• 5–8 years of hands-on networking experience, including 1–2 years in a team lead or senior role.
• Required: CCNA (Cisco Certified Network Associate) or equivalent

Other Requirements

• Willing to work extended hours
• Willing to travel

This advertiser has chosen not to accept applicants from your region.

4

Posted today

Job Viewed

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Main Job Purpose

The IT Network Engineer is responsible for designing, implementing, maintaining, and supporting the company\u2019s network infrastructure. This includes ensuring the integrity of high-availability network infrastructure to provide maximum performance for users and systems. The ideal candidate will be well-versed in network administration and architecture, security best practices, and emerging technologies.

Â

Organogram

Superior 2nd Level: Group Head of IT

Superior: Group IT Network and Security Specialist

This Position: Group IT Network Engineer

Subordinate 1st Level: None

Â

Employment Specification

Education (minimum requirements to perform the job):

School: Grade 12

Post School: None

Job Related:

Microsoft Office Products Suite Competent (requirement)

CompTIA A+ and N+ Certification (requirement)

CompTIA Security+ Certification (advantage)

Cyber Security Related Certification (advantage)

HP/Aruba and/or Ubiquiti Certification (preferred)

CCNA, CCNP or CCNE (advantage)

FortiGate/FortiOS Certification (advantage)

ITIL Foundation (advantage)

In House: In House Induction

Other : Valid Unendorsed Code 08 Drivers License

Experience: At least 5 years IT related experience

Required competencies to meet the job outcomes

Proven experience in a similar role.

Excellent writing, documenting, and communication skills in English.

Presentable to our clients and contractors.

Interpersonal Relationship Skills.

Excellent problem solving and trouble shooting skills.

Excellent planning and follow through of daily activities.

Strong attention to detail.

Ability to work well within a team or alone.

Ability to act quickly in crisis situations and solve problems in stressful situations and under pressure.

Commitment to service delivery, excellent end-user experience and right first-time principles.

Ability to explain technical concepts to inexperienced users.

Time management, self-driven and motivated.

Solid understanding and experience in backup and recovery principles.

Solid UDP/TCP/IP and networking knowledge, inclusive of VLAN, LAN, WLAN and WAN (required).

Linux administration and support skills (advantage).

Solid understanding of network and cybersecurity infrastructure and related best practices.

Hands-on experience with HP/Aruba, Ubiquity and related networking equipment, including configuration and management.

Proficiency with FortiNet devices and related security infrastructure (preferred).

Experience with VoIP systems and familiarity with underlying protocols (advantage).

Working experience with Data Leak Prevention (DLP) technologies and policies (advantage)

Familiarity with international security standards, including ISO 27001 and PCI DSS (advantage).

Experience with firewalls, intrusion detection/prevention systems, and endpoint protection.

Competency with monitoring tools such as PRTG, Wireshark, NESUS or similar.

Understanding VLANs, subnetting, DNS, DHCP, and routing protocols.

Physical Demands

Driver of a light motor vehicle

Will require lifting of networking equipment and working in data centres.

Office-based with occasional travel to remote sites (local and international).

Availability for urgent issues outside of regular hours may be required.

Essential Duties and Responsibilities

All duties take place in accordance with the requirements of the client, Occupational Health and Safety Act and other relevant legislation.Duties include the following:

Improves system performance and end user experience by identifying repetitive problem areas and recommending possible changes or improvements.

Ensure security and privacy compliance of end-user, endpoint, network connectivity and computer systems.

Timeously install and configure appropriate software, hardware, and equipment, according to company specifications and best practise standards, ensuring license compliance.

Custodian of the software asset registers; accurate allocation, license renewals and billing verification.

Provide orientation and guidance to users on how to operate software and computer equipment, walk the customer through the problem-solving process.

Provide general remote and onsite hardware support, that includes troubleshooting through diagnostic techniques and pertinent questions to resolve incidents, requests, and problem tickets successfully.

Ensure all user queries, requests, incidents, related troubleshooting steps and resolutions are captured, validated, and triaged for further processing.

Ensure frequent follow-up, continues and timeous updates on tickets, and feedback through ticketing system, managing all user expectations.

Assign unresolved or more complex incidents and/or requests timeously to the next escalation tier stipulated in the technical support escalation matrix.

Manage the full life cycle of assigned incidents and requests logged on the service desk ticketing system and achieve the set service level agreement KPI.

Maintain and control of all IT inventory (Software and Hardware) assets by providing accurate information when installing, moving, or replacing assets, to update asset registers and inventory lists accordingly.

Maintain and control data centre and security access.

Perform, report, and submit all preventative checklists on all systems as per the stipulated procedures.

Perform proactive monitoring of the ICT infrastructure, by troubleshooting, reporting, escalating, and logging of alerts, and preventative maintenance tasks.

Maintain neat and tidy workspace, data centres, and storerooms.

Maintain confidentiality regarding information being stored, processed, or accessed.

Adapts quickly to changing circumstances, new standards, and requests by company management.

Acts quickly in crisis situations for the company to resume normal operations as soon as possible.

Liaising and working closely with 3rd party vendors, suppliers, and ICT providers for specific requirements.

Contributes to the overall operations of the company by writing, updating, and maintaining internal setup operational procedures.

Create, maintain, and update network architecture, deployment and configuration documentation.

Adhere to and follow the Change Control Process, when doing system or configuration changes.

Analyse, evaluate and propose innovative solutions, modifications, upgrades, or changes to improve and optimise the organisation\u2019s ICT Infrastructure, business requirements and end-user experience.

Troubleshoot and resolve network and last-mile connectivity issues promptly, in line with internal and external service level agreements (SLAs).

Compile and produce timely Root Cause Analysis (RCA) and Incident Reports for network outages or security incidents.

Design, configure, and implement network infrastructure (LAN, WAN, WLAN, VPN/IPSEC, Firewalls, Switches) according to industry networking and security best practices.

Administer and maintain DNS, DHCP, switches, firewalls, and wireless network (WLAN) infrastructure.

Ensure networking and security device configurations are regularly backed up and securely stored.

Participate in disaster recovery planning and execution related to networking.

Perform regular maintenance and upgrades, including service packs, patches, firmware updates and security configurations, to ensure that networking equipment, monitoring software, related ICT equipment and security posture meet compliance standards.

Ensure the organisation\u2019s ICT infrastructure aligns with international security standards.

Accurate, timeous, and neat monthly reports, including but not limited to project progress and timelines. Escalate hurdles or delays affecting delivery to Management timeously.

Responsible for following and adhering to all company policies and procedures.

Other duties as required to ensure the successful operation of the business and services delivered by the IT Department.

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This Job Specification indicates only the main duties and responsibilities of the position and therefore is not intended as an exhaustive list.

Kindly note that should you not hear from us within 2 weeks of submitting your application, please consider your application as unsuccessful.

This advertiser has chosen not to accept applicants from your region.

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