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Senior IT Operations Engineer
Job summary
A recruitment agency is looking for a Senior IT Operations Engineer in Midrand, South Africa. The successful candidate will manage the company's IT infrastructure, create policies for IT operations, and provide high-level technical support. Candidates should have at least 5 years of experience in an IT Technical environment, with expertise in Office 365, LAN/WAN technologies, and both Windows and Linux OS administration. The role offers an opportunity to mentor peers and participate in disaster recovery planning.
Qualifications
- Experience in IT infrastructure design, administration, and maintenance.
- Technical support experience at second and third levels.
- Familiarity with a wide area and local networks.
- Ability to document IT systems, procedures, and reports.
Responsibilities
- Design, administer, and maintain the company's IT infrastructure.
- Create and implement policies, procedures, and standards for IT operations.
- Support the administration of WAN/LAN technologies.
- Provide 2nd and 3rd level support to end users.
- Implement backup and disaster recovery systems.
- Mentor IT colleagues and peers.
- Serve as the after-hours escalation point for support issues.
Skills
Tools
Senior IT Operations Engineer
Responsibilities:
Design, administer, and maintain the companys IT infrastructure.
Create and implement policies, procedures, and standards for IT operations and services.
Keep up to date with rapid technological changes.
Support the administration of a wide area and local network.
Provide technical 2nd and 3rd level support to end users.
Implement, maintain, and administer backup and disaster recovery systems and processes.
Document and report on systems, including design, SOP, root causes of faults, and other IT reports as required by management from time to time.
Mentor colleagues and peers both in the IT space.
Serve as the standby and after-hours escalation point for support issues.
Comply with financial services legislation.
Experience in the following technologies and concepts:
HP Synergy / Server Blade Infrastructure.
Storage Technologies Preferably HPE and Fibre Channel.
Hyper-V and Hyper-V Clusters.
Failover Clusters for MS SQL Server.
LAN/WAN/VPN Technology.
Remote Desktop Services.
Microsoft 365 and SharePoint Online.
DNS and Certificate Management.
IP Telephony.
VEEAM Backup and Recovery.
Operating Systems Microsoft and Linux.
In-depth understanding of TCP/IP and internetworking with heterogeneous technologies.
Progression & capacity planning.
Technical documentation.
Skillset:
Office 365 administration.
At least 5 years of experience supporting an IT Technical environment.
Application Support experience (Incident Management, Problem Management, Change Management, System Administration).
Broad knowledge of software and hardware pertaining to servers, networks, PCs, and peripherals.
Detailed knowledge of activities related to Microsoft System Support.
Windows and Linux Operating System Administration.
Networking fundamentals and Administration.
Documentation/Technical Authoring.
Knowledge of Systems Architecture.
ITIL - Advantageous.
Microsoft SQL Databases Administration - Advantageous.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.