IT Operations Engineer

Boardroom Appointments; Pretoria; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A recruitment firm is seeking an IT Operations Engineer for a 12-month fixed-term contract based in Pretoria, South Africa. The ideal candidate will require at least Matric and 2 years of IT-related experience, alongside fluency in English and German. Responsibilities include providing IT support across Company Plants, managing incidents, and monitoring IT systems. This role involves shift work to deliver 24/7 support and emphasizes strong analytical and problem-solving skills.

Qualifications

• 2 years IT-related working experience.
• Fluency in English and German is essential.

Responsibilities

• Provide IT support for all Company Plants.
• Receive telephone calls for IT issues related to production.
• Classify and fix IT incidents as per user manuals.
• Monitor IT system error messages.

Skills

Verbal and written fluency in both English and German

Strong analytical and problem-solving skills

Attention to detail

Education

Matric (Grade 12)

Information technology qualification

Job description

IT Operations Engineer - 12 Month Fixed Term Contract

• Matric (Grade 12)
• 2years IT-related working experience
• Verbal and written fluency in both English and German
• Information technology qualification (advantageous but not a pre-requisite)

Responsibilities:

• Provide IT support for all Company Plants
• Bethe telephone call receipt of IT issues related to production issues
• Pre-qualify IT incidents and classify additional relationships
• Fix incidents in IT systems in accordance with user manuals
• Monitor IT system error messages and process accordingly
• Provide guidance throughout the incident management processes
• Initiate the IT escalation process when required
• Serve as an information channel for management and end users
• Work shifts as part ofa team providing 24x7x365 support
• Strong analytical and problem-solving skills with high attention to detail