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Job summary
A leading recruitment agency is looking for a Technical Support Engineer based in Cape Town. The role involves providing technical support both onsite and remotely, as well as managing Linux and Vtiger systems. The ideal candidate should have at least 2 years of experience in a similar role, with strong skills in networking and cloud solutions administration. Excellent communication and analytical skills are essential for success in this position.
Qualifications
- 2+ years experience as a technical support engineer.
- Experience with endpoint security and troubleshooting complex issues.
- Familiarity with POPI and ISO 27001 certifications is a plus.
Responsibilities
- Installing, configuring and updating Linux/Mac systems.
- Providing technical support to a hybrid and international user base.
- Diagnosing software, networking, or hardware issues.
Skills
Education
Tools
- Relevant IT Degree/Diploma/Certification is a plus
- Experience with Cloud Solutions, ie, AWS
- 2+ years of proven work experience as a technical support engineer on Linux and Vtiger
- Google workspace suite of applications administration experience
- Experience with endpoint security
- Good networking troubleshooting skills
- Knowledge of computer hardware and networking systems
- Ability to troubleshoot complex hardware and software issues
- Familiarity with POPI and ISO 27001 certifications is a plus
- CompTIA A+ and/or N+ a plus
- Good interpersonal skills
- Excellent written and verbal communication skills
- Good proactive, analytical and logical thinking
- Currently based in Cape Town
- Installing, configuring and updating Linux/Mac Laptop computer systems
- Providing technical support on-site or remotely to a hybrid and international user base
- Repairing hardware malfunctions, software issues, and networking problems or engaging with 3rd party vendors to perform specialised repairs
- Supporting authentication systems such as Google Workspace and LastPass
- Responding to IT/Cloud support requests
- Diagnose software, networking, or hardware issues
- Ensuring the IT infrastructure system software is up to date
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.