IT Support Technician

Boardroom Appointments; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A leading recruitment agency in South Africa is seeking a skilled desktop support professional with a minimum of 3 years of experience. The ideal candidate should possess strong troubleshooting skills and a general knowledge of printers and peripherals. In this role, you will perform asset audits, provide support for new installations, and assist stores in transitioning to the web-based Fico Origination platform. Excellent communication skills are essential for engaging with multiple stakeholders and ensuring smooth operations.

Qualifications

• Minimum of 3 years of desktop support experience with Microsoft Windows.
• General knowledge related to printers and peripherals.
• Excellent communication skills to interact with various stakeholders.
• Strong troubleshooting abilities.

Responsibilities

• Perform asset audits and stock counts.
• Provide post-installation support for new printers.
• Assist stores in switching to the web-based Fico Origination platform.
• Support the new signature pad process, including software updates.
• Troubleshoot computer issues related to printing and signature pads.
• Engage with multiple stakeholders for effective communication.

Skills

Desktop support experience with Microsoft Windows

General knowledge of printers and peripherals

Excellent communication skills

Strong troubleshooting abilities

Job description

Qualifications

• Minimum of 3 years of desktop support experience with Microsoft Windows
• General knowledge and skills related to printers and peripherals
• Excellent communication skills to interact with various stakeholders
• Strong troubleshooting abilities

Responsibilities

• Perform asset audits and stock counts
• Provide post-installation support for new printers (installation by a support vendor)
• Assist stores in switching to the web-based Fico Origination platform, acting as the onsite liaison and providing feedback to the remote support team
• Support the switch to the new signature pad process, including software and driver updates
• Troubleshoot computer issues related to printing and signature pads
• Engage with multiple stakeholders, including onsite store staff, team leaders, IT vendors, and the WFS IT team