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German-Speaking Team Leader
Job summary
A global leader in customer experience solutions is seeking a German-Speaking Team Leader in Cape Town. This role offers a competitive salary of R32,000 per month and is ideal for someone with proven leadership in customer service. Responsibilities include leading a high-performing team, ensuring KPI targets are met, and improving customer satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving skills.
Benefits
Qualifications
- Fluent in German (written and spoken) – C1 level or higher.
- Proven leadership experience in a call centre or customer service environment.
- Strong understanding of customer service best practices.
Responsibilities
- Lead, coach, and mentor a German-speaking customer service team.
- Monitor team performance and ensure KPI targets are met.
- Handle escalations and ensure timely resolution of customer queries.
Skills
German-Speaking Team Leader. Location: Cape Town, South Africa. Salary: R32,000 per month. Employment Type: Full-Time (24/7 Shift Environment).
Our client, a global leader in customer experience solutions, is seeking a German-speaking Team Leader to oversee operations. This is an exciting opportunity to lead a high-performing team, ensuring top-tier service delivery and operational excellence.
- Competitive Salary – Earn R32,000 per month.
- Leadership Opportunity – Guide and mentor a German-speaking team in a leading international company.
- Career Growth – Work in a fast-paced environment with opportunities for advancement.
- Lead, coach, and mentor a German-speaking customer service team.
- Monitor team performance and ensure KPI targets are met.
- Handle escalations and ensure timely resolution of customer queries.
- Conduct regular performance reviews and training sessions.
- Collaborate with stakeholders to improve processes and customer satisfaction.
- Fluent in German (written and spoken) – C1 level or higher.
- Proven leadership experience in a call centre or customer service environment.
- Strong understanding of customer service best practices.
- Ability to motivate and drive a team to meet performance targets.
- Excellent problem-solving and decision‑making skills.
- Experienced in working with call centre KPIs and performance metrics.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.