Insurance Call Center Team Lead – Growth & Excellence

NedBank; Randburg; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player in financial services is seeking a dynamic Call Centre Manager to lead a team of agents in delivering exceptional service. This role involves managing performance, fostering client relationships, and driving a culture of excellence within the team. You will play a crucial role in achieving transformation goals and optimizing business processes. If you are passionate about leadership and have a knack for motivating teams to succeed, this opportunity could be your next career move. Join a company that values doing good and making a positive impact in the community.

Qualifications

• Strong leadership skills to manage and motivate call centre agents.
• Experience in client relationship management and performance monitoring.

Responsibilities

• Manage call centre agents to meet performance and service level agreements.
• Foster a client service culture and support corporate responsibility initiatives.
• Monitor and manage team performance to achieve operational excellence.

Skills

Leadership

Client Relationship Management

Performance Management

Team Engagement

Coaching and Mentoring

Operational Excellence

Education

Matric / Grade 12 / National Senior Certificate

Regulatory Examination 5 Qualification

Job description

An established industry player in financial services is seeking a dynamic Call Centre Manager to lead a team of agents in delivering exceptional service. This role involves managing performance, fostering client relationships, and driving a culture of excellence within the team. You will play a crucial role in achieving transformation goals and optimizing business processes. If you are passionate about leadership and have a knack for motivating teams to succeed, this opportunity could be your next career move. Join a company that values doing good and making a positive impact in the community.