German-Speaking Team Leader

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global leader in customer experience solutions is seeking a German-Speaking Team Leader in Cape Town. This role offers a competitive salary of R32,000 per month and is ideal for someone with proven leadership in customer service. Responsibilities include leading a high-performing team, ensuring KPI targets are met, and improving customer satisfaction. The ideal candidate will thrive in a fast-paced environment and possess excellent problem-solving skills.

Benefits

Competitive Salary

Leadership Opportunity

Career Growth

Qualifications

• Fluent in German (written and spoken) – C1 level or higher.
• Proven leadership experience in a call centre or customer service environment.
• Strong understanding of customer service best practices.

Responsibilities

• Lead, coach, and mentor a German-speaking customer service team.
• Monitor team performance and ensure KPI targets are met.
• Handle escalations and ensure timely resolution of customer queries.

Skills

Fluent in German (C1 level)

Team leadership

Customer service best practices

Problem-solving skills

Job description

German-Speaking Team Leader. Location: Cape Town, South Africa. Salary: R32,000 per month. Employment Type: Full-Time (24/7 Shift Environment).

About the Role

Our client, a global leader in customer experience solutions, is seeking a German-speaking Team Leader to oversee operations. This is an exciting opportunity to lead a high-performing team, ensuring top-tier service delivery and operational excellence.

Why Join Them?

• Competitive Salary – Earn R32,000 per month.
• Leadership Opportunity – Guide and mentor a German-speaking team in a leading international company.
• Career Growth – Work in a fast-paced environment with opportunities for advancement.

Key Responsibilities

• Lead, coach, and mentor a German-speaking customer service team.
• Monitor team performance and ensure KPI targets are met.
• Handle escalations and ensure timely resolution of customer queries.
• Conduct regular performance reviews and training sessions.
• Collaborate with stakeholders to improve processes and customer satisfaction.

Requirements

• Fluent in German (written and spoken) – C1 level or higher.
• Proven leadership experience in a call centre or customer service environment.
• Strong understanding of customer service best practices.
• Ability to motivate and drive a team to meet performance targets.
• Excellent problem-solving and decision‑making skills.
• Experienced in working with call centre KPIs and performance metrics.