Team Lead & Performance Coach

Teleperformance; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading customer service provider in Cape Town is seeking an experienced Team Leader to manage and develop a team. This role involves evaluating performance, conducting daily meetings, and ensuring quality standards are met. Candidates should have at least 6 months tenure with the company as a Team Leader, strong customer service skills, and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office and experience with project management are essential. Join us to drive performance and achieve results.

Qualifications

• 6+ months experience as a current Team Leader at Teleperformance.
• Proven background in quality analysis and improvement initiatives.
• Experience in writing documentation and standard operating procedures.

Responsibilities

• Manage and develop a team to achieve business objectives.
• Evaluate performance reports and follow up with agents.
• Conduct daily meetings and prioritize tasks.

Skills

Customer service skills

Analytical Thinking

Coaching

Communication

Planning & Organizing

Ability to work under Pressure

Project Management

Education

Matric/Equivalent

Tools

Microsoft Office (Excel, Word, PowerPoint, SharePoint)

Google Tools

Job description

A leading customer service provider in Cape Town is seeking an experienced Team Leader to manage and develop a team. This role involves evaluating performance, conducting daily meetings, and ensuring quality standards are met. Candidates should have at least 6 months tenure with the company as a Team Leader, strong customer service skills, and the ability to thrive in a fast-paced environment. Proficiency in Microsoft Office and experience with project management are essential. Join us to drive performance and achieve results.