Remote jobs in United States

Our client is a growing serviced accommodation and property management company, specialising in short-term rentals. Their focus is on delivering exceptional guest experiences and maximising property performance across major booking platforms.

They are seeking an experienced and driven Sales and Operations Manager to lead day-to-day operations while driving revenue growth.

• Oversee the daily operations of short-term rental properties across multiple booking platforms.
• Coordinate with internal teams to ensure smooth communication.
• Manage workflows and documentation using digital tools.
• Utilise channel management systems to manage bookings, automate guest communications, and handle guest enquiries efficiently.
• Ensure seamless property operations from check-in to check-out by coordinating housekeeping, maintenance, and support teams.

• Monitor and optimise dynamic pricing strategies using revenue management tools.
• Track market trends and implement competitive adjustments to maximise occupancy and revenue.
• Identify upselling and cross-selling opportunities for additional services.
• Collaborate with the marketing team to improve listing visibility and performance.

• Build and maintain strong guest relationships to encourage repeat bookings.
• Handle guest communication (email, platform messaging, direct bookings) to close sales, address concerns, and resolve issues quickly.
• Serve as the point of escalation for complex guest inquiries.

• Monitor key metrics such as occupancy rate, RevPAR (Revenue per Available Night), and guest satisfaction scores.
• Produce regular reports on sales performance, operations, and guest feedback.
• Analyse data to identify trends, highlight opportunities, and recommend improvements.

• Proven experience in sales, operations, or property management, ideally within short-term rentals or hospitality.
• Proficiency with tools such as communication, workflow, and property management systems.
• Strong organisational skills with the ability to manage multiple properties and platforms simultaneously.
• Excellent communication and interpersonal skills; guest-focused with strong relationship-building ability.
• Data-driven mindset with the ability to make strategic, informed decisions.
• Self-motivated, detail-oriented, and able to work both independently and collaboratively.