Channel Account Manager - South Africa

Zoom Video Communications; South Africa; Hybrid; ZAR 800 000 - 1 000 000; Full time

Job summary

A leading communication solutions provider is seeking an experienced Channel Account Manager in South Africa. This role focuses on enhancing sales revenue by building strong relationships with partners. Responsibilities include collaborating on marketing plans and drive channel growth while ensuring customer satisfaction. The ideal candidate has 5-7 years of experience in the Unified Communications space and possesses excellent communication and negotiation skills. The company offers a hybrid working environment along with a comprehensive benefits program.

Qualifications

• 5-7 years of experience in managing partnerships in Unified Communications/Cloud/Telephony.
• Experience with SaaS Resellers in South Africa.
• Deep understanding of the Partner ecosystem.

Responsibilities

• Enhance sales revenue by building relationships with partners.
• Collaborate with partners on marketing plans and training.
• Drive growth through channel programs and customer satisfaction.

Skills

Experience in managing partnerships

Sales strategies development

Communication skills

Negotiation skills

Sales data analysis

Job description

What you can expect

The Channel Account Manager enhances sales revenue by building relationships with partners in South Africa. They collaborate with partners on marketing plans, training, and needs. They drive growth through channel programs and align with objectives while maintaining customer satisfaction.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer‑centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

• Have 5-7 years experience in managing partnerships in Unified Communications/Cloud/Telephony space.
• Be able to develop and execute sales strategies for Partner programs & sales enablement.
• Experience with SaaS Resellers in South Africa.
• Have a deep understanding of the Partner ecosystem.
• Possess excellent communication and negotiation skills to effectively collaborate with partners and internal stakeholders.
• Be proficient in analyzing sales data and market trends to identify opportunities for growth with Channel partners.
• Have collaborated with the Alliances that drive the Zoom ecosystem (e.g., Poly, Dten, NEAT, Oracle, Ribbon, Jabra, Verint).

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role—Hybrid, Remote, or In‑Person—is indicated in the job description/posting.

Benefits

As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work‑life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem‑solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth‑focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed.