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Insurance Tech Ops Lead (Jira & Client Delivery) — Hybrid
Résumé du poste
A recruitment agency is seeking an experienced Operations Manager to oversee the Professional Services division. This hybrid role involves managing support and upgrade project teams, ensuring timely and quality client solutions. Candidates should have over 8 years in operational leadership within a technical customer support environment, strong skills in MS Office and JIRA, and the ability to lead medium to large teams effectively. Excellent communication and conflict management skills are essential for success in this position.
Qualifications
- 8+ years in operational leadership in a technical support environment.
- Experience in leading medium to large scale teams and managing client support agreements.
- Good understanding of the software development lifecycle.
Responsabilités
- Manage support and upgrade project teams to ensure on-time delivery.
- Oversee all operational workstreams within the Professional Services division.
- Enable collaboration and high performance within teams.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.