Insurance Tech Ops Lead (Jira & Client Delivery) — Hybrid

Black Pen Recruitment; Cape Town; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A recruitment agency is seeking an experienced Operations Manager to oversee the Professional Services division. This hybrid role involves managing support and upgrade project teams, ensuring timely and quality client solutions. Candidates should have over 8 years in operational leadership within a technical customer support environment, strong skills in MS Office and JIRA, and the ability to lead medium to large teams effectively. Excellent communication and conflict management skills are essential for success in this position.

Qualifications

• 8+ years in operational leadership in a technical support environment.
• Experience in leading medium to large scale teams and managing client support agreements.
• Good understanding of the software development lifecycle.

Responsibilities

• Manage support and upgrade project teams to ensure on-time delivery.
• Oversee all operational workstreams within the Professional Services division.
• Enable collaboration and high performance within teams.

Skills

Technical delivery management

Operational leadership

Interpersonal skills

Time management

Conflict management

Education

Technical qualification or background

Tools

MS Office

JIRA

Job description

A recruitment agency is seeking an experienced Operations Manager to oversee the Professional Services division. This hybrid role involves managing support and upgrade project teams, ensuring timely and quality client solutions. Candidates should have over 8 years in operational leadership within a technical customer support environment, strong skills in MS Office and JIRA, and the ability to lead medium to large teams effectively. Excellent communication and conflict management skills are essential for success in this position.